Discover
Card Fraud Customer Service
4 days agoWhat's your preference?
Job Description
- Req#: R47673
Employer Industry: Digital Banking and Payments
Why consider this job opportunity:
- Salary up to $19.40 per hour
- One-time allowance of $500 for home office setup and $60 monthly payment for remote work expenses
- Paid Parental Leave and Paid Time Off
- Comprehensive benefits including 401(k), medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment with strong training and coaching
What to Expect (Job Responsibilities):
- Resolve cardmember inquiries related to fraud or security concerns
- Verify flagged transactions and authenticate callers
- Take inbound calls and make outbound calls to verify account activity
- Actively manage and escalate risk and customer-impacting issues to management
- Complete necessary fraud reports when unauthorized account activity is confirmed
What is Required (Qualifications):
- High School Diploma or GED
- Minimum 1 year of experience in a Call Center or Customer Service role
- Ability to communicate verbally and in written form
- Must have a quiet workspace and a minimum internet speed of 100 MBPS download/10 MBPS upload
- Ability to operate office equipment such as computers, telephones, and printers
How to Stand Out (Preferred Qualifications):
- Experience in fraud verification or risk management
- Familiarity with digital banking services
- Strong problem-solving skills and attention to detail
- Proficient in using customer service software and tools
#DigitalBanking #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Discover is a credit card brand issued primarily in the United States.
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