Capitec Bank
Card Maintenance Officer
PayCompetitive
LocationJohannesburg/Gauteng
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 37855
- Action card reports, queries and tracing of daily and monthly card production and distribution within agreed SLA turnaround times
- Keep abreast of file generation and production and ensure that the relevant Service Level Agreements (SLA’s) are aligned at all times.
- Monitor errors relating to card embossing/personalization to ensure they are appropriately corrected and escalate to Team Leader where required to address quality issues.
- Action the daily and monthly card reports to ensure that cards are produced and distributed within the agreed turnaround times
- Ensure that the electronic card reports are stored accordingly.
- Escalate unresolved exceptions to Team Leader/Manager after proper investigation has been performed.
- Check card renewal process to ensure that process has no anomalies.
- Action card tracing queries received from Call Centre and Business
- Liaise with the various stakeholders for the embossing and tracing of cards.
- 1 years’ experience in banking and 1 – 2 years’ experience in a card environment
- Liaising and dealing with 3rd party service providers
- Coping with repetitive work and working within SLAs
- Operational risk principles
- Quality checking and control
- Understanding of Visa and MasterCard rules and regulations
- Code of Banking Practice
- FICA and Money Laundering Act
- General office systems
- Banking environment (i.e., FICA, NCA etc.)
- Knowledge and understanding of card personalisation technology
- Internal credit risk manual
- To provide operational support for the card business by assisting with support for all card activities, including the distribution and tracking of all cards with 3rd Party Service Providers, thereby ensuring efficient and effective customer service delivery.
- Action card reports, queries and tracing of daily and monthly card production and distribution within agreed SLA turnaround times
- Keep abreast of file generation and production and ensure that the relevant Service Level Agreements (SLA’s) are aligned at all times.
- Monitor errors relating to card embossing/personalization to ensure they are appropriately corrected and escalate to Team Leader where required to address quality issues.
- Action the daily and monthly card reports to ensure that cards are produced and distributed within the agreed turnaround times
- Ensure that the electronic card reports are stored accordingly.
- Escalate unresolved exceptions to Team Leader/Manager after proper investigation has been performed.
- Check card renewal process to ensure that process has no anomalies.
- Action card tracing queries received from Call Centre and Business
- Liaise with the various stakeholders for the embossing and tracing of cards.
- 1 years’ experience in banking and 1 – 2 years’ experience in a card environment
- Liaising and dealing with 3rd party service providers
- Coping with repetitive work and working within SLAs
- Operational risk principles
- Quality checking and control
- Understanding of Visa and MasterCard rules and regulations
- Code of Banking Practice
- FICA and Money Laundering Act
- General office systems
- Banking environment (i.e., FICA, NCA etc.)
- Knowledge and understanding of card personalisation technology
- Internal credit risk manual
- To provide operational support for the card business by assisting with support for all card activities, including the distribution and tracking of all cards with 3rd Party Service Providers, thereby ensuring efficient and effective customer service delivery.
- Earn and extend trust (Delivery Contributor)
- Have courage, disagree and commit (Delivery Contributor)
- Curious and continuously learns (Delivery Contributor)
- Plan, deliver and raise the bar (Delivery Contributor)
- Act, learn and adapt (Delivery Contributor)
- Build one Capitec team (Delivery Contributor)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- Clear criminal and credit record
- Must have access to transport (personal/public)
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Communications Skills
- Earn and extend trust (Delivery Contributor)
- Have courage, disagree and commit (Delivery Contributor)
- Curious and continuously learns (Delivery Contributor)
- Plan, deliver and raise the bar (Delivery Contributor)
- Act, learn and adapt (Delivery Contributor)
- Build one Capitec team (Delivery Contributor)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- Clear criminal and credit record
- Must have access to transport (personal/public)
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Communications Skills
Apply by:
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1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
1. Administration of card production and maintenance
Minimum:
Minimum:
Ideal:
1. Administration of card production and maintenance
Experience
1. Administration of card production and maintenance
Minimum:
Minimum:
Ideal:
1. Administration of card production and maintenance
Qualifications (Minimum)
Qualifications (Ideal or Preferred)
Knowledge
1. Administration of card production and maintenance
- Action card reports, queries and tracing of daily and monthly card production and distribution within agreed SLA turnaround times
- Keep abreast of file generation and production and ensure that the relevant Service Level Agreements (SLA’s) are aligned at all times.
- Monitor errors relating to card embossing/personalization to ensure they are appropriately corrected and escalate to Team Leader where required to address quality issues.
- Action the daily and monthly card reports to ensure that cards are produced and distributed within the agreed turnaround times
- Ensure that the electronic card reports are stored accordingly.
- Escalate unresolved exceptions to Team Leader/Manager after proper investigation has been performed.
- Check card renewal process to ensure that process has no anomalies.
- Action card tracing queries received from Call Centre and Business
- Liaise with the various stakeholders for the embossing and tracing of cards.
Minimum:
- 1 years’ experience in banking and 1 – 2 years’ experience in a card environment
- Liaising and dealing with 3rd party service providers
- Coping with repetitive work and working within SLAs
Minimum:
- Operational risk principles
- Quality checking and control
- Understanding of Visa and MasterCard rules and regulations
- Code of Banking Practice
- FICA and Money Laundering Act
- General office systems
- Banking environment (i.e., FICA, NCA etc.)
Ideal:
- Knowledge and understanding of card personalisation technology
- Internal credit risk manual
- To provide operational support for the card business by assisting with support for all card activities, including the distribution and tracking of all cards with 3rd Party Service Providers, thereby ensuring efficient and effective customer service delivery.
1. Administration of card production and maintenance
Skills
- Earn and extend trust (Delivery Contributor)
- Have courage, disagree and commit (Delivery Contributor)
- Curious and continuously learns (Delivery Contributor)
- Plan, deliver and raise the bar (Delivery Contributor)
- Act, learn and adapt (Delivery Contributor)
- Build one Capitec team (Delivery Contributor)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- Clear criminal and credit record
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Communications Skills
- Must have access to transport (personal/public)
Conditions of Employment
- Earn and extend trust (Delivery Contributor)
- Have courage, disagree and commit (Delivery Contributor)
- Curious and continuously learns (Delivery Contributor)
- Plan, deliver and raise the bar (Delivery Contributor)
- Act, learn and adapt (Delivery Contributor)
- Build one Capitec team (Delivery Contributor)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- Clear criminal and credit record
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Communications Skills
- Must have access to transport (personal/public)
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.