• Job Description

  Req#: C0021-24-0586?language=en&page=304&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join our friendly and dedicated Cardiac service based at Bitterne Health Centre.This 25 hour per week admin role is predominantly office based, however there will be opportunities for some home working.

  We are looking for a committed, highly motivated and forward-thinking individual with an interest in ensuring an excellent patient experience.

  You will provide comprehensive admin support to the Cardiac service, effectively prioritising and managing your workload. You will need experience of administration, excellent organisational and IT skills. You will need to have strong communication skills, both verbal and written, have a flexible approach to working and be an excellent team player.

  Job responsibilities include managing telephone calls into the service, processing referrals and managing waiting lists, organising rotas & clinics, booking clinic appointments and ensuring slots are filled, use of Microsoft 365 and electronic patient systems for the majority of tasks.

  The Cardiac service provides a multifaceted package of cardiac care, including GP with specialist interest in cardiology (GPSIc), specialist nurses & other healthcare professionals. The key elements of the service are GPSI Community Cardiac Outpatient Service and Cardiac Rehabilitation.

  Main duties of the job

  • To work as part of a skill mix team to provide comprehensive administrative support to the Community Cardiac service.
  • To effectively prioritise and manage own workload and oversee workload of team as necessary, whilst maintaining confidentiality and diplomacy at all times, both independently or as part of a team.
  • To work without direct supervision and show extensive use of initiative in prioritising and making decisions in relation to effectively supporting the smooth operation of the service.
  • Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy.
  • Follow agreed processes for dealing with emails on Outlook, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising.
  • Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested.
  • Provide cover & support during times of absence for the core functioning of the admin team.
  • Maintain current office policies & procedures, be actively involved in their development.

  About us

  We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by the end of 2024.

  Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.

  The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.

  Date posted

  08 August 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year Pro rata

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  449-Team1-1597

  Job locations

  Bitterne Health Centre

  Commercial Street

  Southampton

  Hampshire

  SO18 6BT

  
  

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Person Specification

  Qualifications

  Essential

  • GCSE English and Maths level 4/C or above, or a good standard of general education.
  • RSA 3 Typing or equivalent.
  • Business and Admin NVQ Level 3 or equivalent.

  Desirable

  • I.T skills and Knowledge

  Experience

  Essential

  • Experience of administrative work.
  • Experience of maintaining filing systems and collating information.
  • Experience of working in a customer-focused environment.
  • Experience of working in a constantly changing environment without direct supervision.

  Desirable

  • Experience of supervising and appraising staff.

  Additional Criteria

  Essential

  • Excellent communication skills, written and verbal (including telephone skills and note taking).
  • Ability to work independently and as part of a team.
  • Ability to input accurately to electronic information systems.
  • Good time management skills.
  • Self-motivated and organised.
  • Literate and Numerate.
  • Flexible and adaptable to meet competing priorities and changing working practices.
  • Understanding of confidentiality, Data protection and safeguarding.
  • Good working knowledge of windows-based packages.
  • Understanding of infection control procedures.
  • Understanding of personal Health & Safety responsibilities.
  • Is able to follow and demonstrate our Solent HEART values. You can find these on our website: https://www.solent.nhs.uk/about-us/our-values/
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.
  • Is able to work legally in the UK.
  • Is able to work with children and vulnerable adults.
  • Ability to travel to other sites if required.
  • For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK.

  Desirable

  • Audiotyping skills.

  Person Specification

  Qualifications

  Essential

  • GCSE English and Maths level 4/C or above, or a good standard of general education.
  • RSA 3 Typing or equivalent.
  • Business and Admin NVQ Level 3 or equivalent.

  Desirable

  • I.T skills and Knowledge

  Experience

  Essential

  • Experience of administrative work.
  • Experience of maintaining filing systems and collating information.
  • Experience of working in a customer-focused environment.
  • Experience of working in a constantly changing environment without direct supervision.

  Desirable

  • Experience of supervising and appraising staff.

  Additional Criteria

  Essential

  • Excellent communication skills, written and verbal (including telephone skills and note taking).
  • Ability to work independently and as part of a team.
  • Ability to input accurately to electronic information systems.
  • Good time management skills.
  • Self-motivated and organised.
  • Literate and Numerate.
  • Flexible and adaptable to meet competing priorities and changing working practices.
  • Understanding of confidentiality, Data protection and safeguarding.
  • Good working knowledge of windows-based packages.
  • Understanding of infection control procedures.
  • Understanding of personal Health & Safety responsibilities.
  • Is able to follow and demonstrate our Solent HEART values. You can find these on our website: https://www.solent.nhs.uk/about-us/our-values/
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.
  • Is able to work legally in the UK.
  • Is able to work with children and vulnerable adults.
  • Ability to travel to other sites if required.
  • For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK.

  Desirable

  • Audiotyping skills.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Solent NHS Trust

  Address

  Bitterne Health Centre

  Commercial Street

  Southampton

  Hampshire

  SO18 6BT

  
  

  Employer's website

  https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

  Employer details

  Employer name

  Solent NHS Trust

  Address

  Bitterne Health Centre

  Commercial Street

  Southampton

  Hampshire

  SO18 6BT

  
  

  Employer's website

  https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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