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Job Description
- Req#: A4778-25-0007?language=en&page=256&sort=publicationDateDesc
Identify and manage a caseload of patients requiring proactive support, including those with long-term conditions, frailty, or complex needs.
Develop and maintain personalised care and support plans in line with national guidance and what matters to the patient.
Facilitate shared decision-making conversations and support patients in understanding their care options.
Help patients access services, community resources, and self-management tools to improve their health and wellbeing.
Coordinate and arrange safeguarding meetings in collaboration with the Safeguarding Lead.
Take accurate and confidential minutes during safeguarding meetings.
Maintain and update the practice safeguarding register.
Escalate safeguarding concerns appropriately and ensure timely follow-up.
Liaise with external agencies and professionals involved in safeguarding cases.
Manage and coordinate patient recall systems to ensure timely reviews and follow-ups.
Work with clinical staff to identify patients due for chronic disease reviews, immunisations, or other routine care.
Contact patients, book appointments, and ensure accurate documentation of recall activity.
Assist the administrative team with answering incoming telephone calls and responding to patient queries.
Provide general administrative support as needed to ensure the smooth running of the practice.
Support reception and back-office functions during busy periods or staff absence.
Act as a point of contact for patients and carers, helping them navigate health and care services.
Provide high-quality written and verbal information to support patient understanding and decision-making.
Liaise with internal and external services to ensure continuity of care.
Support the coordination and delivery of MDT meetings.
Contribute to case discussions and ensure actions are followed up.
Work collaboratively with GPs, nurses, social prescribing link workers, and other professionals.
Undertake or be enrolled in appropriate training as outlined by the Personalised Care Institute and the Workforce Development Framework for Care Coordinators.
Participate in supervision and ongoing professional development.
Maintain up-to-date knowledge of safeguarding procedures and personalised care approaches.
Identify and manage a caseload of patients requiring proactive support, including those with long-term conditions, frailty, or complex needs.
Develop and maintain personalised care and support plans in line with national guidance and what matters to the patient.
Facilitate shared decision-making conversations and support patients in understanding their care options.
Help patients access services, community resources, and self-management tools to improve their health and wellbeing.
Coordinate and arrange safeguarding meetings in collaboration with the Safeguarding Lead.
Take accurate and confidential minutes during safeguarding meetings.
Maintain and update the practice safeguarding register.
Escalate safeguarding concerns appropriately and ensure timely follow-up.
Liaise with external agencies and professionals involved in safeguarding cases.
Manage and coordinate patient recall systems to ensure timely reviews and follow-ups.
Work with clinical staff to identify patients due for chronic disease reviews, immunisations, or other routine care.
Contact patients, book appointments, and ensure accurate documentation of recall activity.
Assist the administrative team with answering incoming telephone calls and responding to patient queries.
Provide general administrative support as needed to ensure the smooth running of the practice.
Support reception and back-office functions during busy periods or staff absence.
Act as a point of contact for patients and carers, helping them navigate health and care services.
Provide high-quality written and verbal information to support patient understanding and decision-making.
Liaise with internal and external services to ensure continuity of care.
Support the coordination and delivery of MDT meetings.
Contribute to case discussions and ensure actions are followed up.
Work collaboratively with GPs, nurses, social prescribing link workers, and other professionals.
Undertake or be enrolled in appropriate training as outlined by the Personalised Care Institute and the Workforce Development Framework for Care Coordinators.
Participate in supervision and ongoing professional development.
Maintain up-to-date knowledge of safeguarding procedures and personalised care approaches.
- GCSEs (or equivalent) in English and Maths
- Evidence of ongoing professional development
- Enrolled in, undertaking, or qualified from appropriate training as set out by the Personalised Care Institute
- Experience working in a healthcare, social care, or administrative setting
- Experience supporting patients, families, or carers in a professional capacity
- Experience handling sensitive information with discretion and professionalism
- Experience working as part of a multidisciplinary team
- Experience using Microsoft Office (Word, Excel, Outlook)
- Experience coordinating safeguarding processes or maintaining safeguarding registers
- Experience managing patient recalls or care coordination tasks
- Experience taking minutes and arranging meetings
- Experience working in a GP practice or primary care environment
- Excellent organisational and time management skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Understanding of safeguarding principles and procedures
- Commitment to patient-centred care and reducing health inequalities
- Ability to maintain confidentiality and handle sensitive situations appropriately
- Willingness to be flexible and support wider practice needs, including answering calls and assisting the admin team
- Understanding of the wider determinants of health and their impact on individuals
- Familiarity with local health and community services
- Awareness of NHS structures, including PCNs
- GCSEs (or equivalent) in English and Maths
- Evidence of ongoing professional development
- Enrolled in, undertaking, or qualified from appropriate training as set out by the Personalised Care Institute
- Experience working in a healthcare, social care, or administrative setting
- Experience supporting patients, families, or carers in a professional capacity
- Experience handling sensitive information with discretion and professionalism
- Experience working as part of a multidisciplinary team
- Experience using Microsoft Office (Word, Excel, Outlook)
- Experience coordinating safeguarding processes or maintaining safeguarding registers
- Experience managing patient recalls or care coordination tasks
- Experience taking minutes and arranging meetings
- Experience working in a GP practice or primary care environment
- Excellent organisational and time management skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Understanding of safeguarding principles and procedures
- Commitment to patient-centred care and reducing health inequalities
- Ability to maintain confidentiality and handle sensitive situations appropriately
- Willingness to be flexible and support wider practice needs, including answering calls and assisting the admin team
- Understanding of the wider determinants of health and their impact on individuals
- Familiarity with local health and community services
- Awareness of NHS structures, including PCNs
Job summary
We are seeking a professional and well-organised Care Coordinator to join North Birmingham Primary Care Network (PCN) under the NHS DES contract. This role is based solely at Shah Zaman Surgery and offers 12 hours per week across 3 days.
The successful candidate will support the practices safeguarding responsibilities and manage patient recall processesplaying a key role in ensuring patients receive timely, coordinated, and appropriate care. This is a vital position that contributes directly to improving health outcomes within our local community.
You will work closely with clinical and administrative teams to streamline care pathways, enhance communication, and support the delivery of high-quality, patient-centred services. If you are proactive, detail-focused, and committed to making a difference in primary care, we welcome your application.
Main duties of the job
The Care Coordinator will support the delivery of personalised, coordinated care for patients at Shah Zaman Surgery. This includes managing patient recalls and playing a key role in safeguarding processes. The post holder will arrange safeguarding meetings, take accurate minutes, and maintain the safeguarding register in collaboration with the practices Safeguarding Lead.
They will coordinate care plans, support shared decision-making, and help patients navigate services across health and social care. The role involves proactive communication with patients, managing appointments, and ensuring access to clear information to support self-management and informed choices.
Working closely with clinical teams, social prescribing link workers, and other professionals, the Care Coordinator will contribute to multidisciplinary team discussions and ensure safeguarding concerns are escalated appropriately. This non-clinical role requires strong organisational skills, attention to detail, and a commitment to improving patient outcomes through personalised, proactive care.
About us
Shah Zaman Surgery is a well-established, patient-focused general practice located in Castle Vale, serving a diverse community. Our dedicated team works collaboratively to provide high-quality care and ensure the wellbeing of our patients.
At Shah Zaman Surgery, we are committed to creating a positive and supportive working environment, where teamwork, open communication, and mutual respect are at the core of our ethos. Our staff are passionate about delivering patient-centred care and continually strive for excellence. We offer a culture of professional development, encouraging all team members to enhance their skills and grow within the practice.
Working at Shah Zaman Surgery offers a rewarding opportunity to contribute to meaningful patient care within a friendly and inclusive setting. We pride ourselves on providing integrated care and outstanding services to our patients.
Details
Date posted
08 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
8 months
Working pattern
Part-time
Reference number
A4778-25-0007
Job locations
Castle Vale Primary Care Centre
70 Tangmere Drive
Birmingham
B35 7QX
Job descriptionJob description
Job responsibilities
Job Title: Care Coordinator
Location: Shah Zaman Surgery Hours: 12 hours per week across 3 days Contract: Employed under the NHS DES (Additional Roles Reimbursement Scheme) Accountable to: Practice Manager / Safeguarding Lead Base: Shah Zaman Surgery
Job SummaryThe Care Coordinator will support the delivery of personalised, proactive, and coordinated care for patients, with a particular focus on safeguarding and patient recall processes. This non-clinical role is central to improving patient outcomes by ensuring individuals receive the right care, at the right time, in the right place.
The post holder will work closely with the practice team, social prescribing link workers, and other professionals to support patientsespecially those with complex needs or requiring safeguarding interventions. They will also assist the administrative team with incoming calls and general practice support, contributing to the smooth running of day-to-day operations.
Key Responsibilities Personalised Care CoordinationJob responsibilities
Job Title: Care Coordinator
Location: Shah Zaman Surgery Hours: 12 hours per week across 3 days Contract: Employed under the NHS DES (Additional Roles Reimbursement Scheme) Accountable to: Practice Manager / Safeguarding Lead Base: Shah Zaman Surgery
Job SummaryThe Care Coordinator will support the delivery of personalised, proactive, and coordinated care for patients, with a particular focus on safeguarding and patient recall processes. This non-clinical role is central to improving patient outcomes by ensuring individuals receive the right care, at the right time, in the right place.
The post holder will work closely with the practice team, social prescribing link workers, and other professionals to support patientsespecially those with complex needs or requiring safeguarding interventions. They will also assist the administrative team with incoming calls and general practice support, contributing to the smooth running of day-to-day operations.
Key Responsibilities Personalised Care CoordinationPerson SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Knowledge and Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Knowledge and Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Shah Zaman Surgery
Address
Castle Vale Primary Care Centre
70 Tangmere Drive
Birmingham
B35 7QX
Employer's website
Employer details
Employer name
Shah Zaman Surgery
Address
Castle Vale Primary Care Centre
70 Tangmere Drive
Birmingham
B35 7QX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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