• Job Description

  Req#: A4149-22-7032?language=en&page=397&sort=publicationDateDesc

  Job summary

  This is an opportunity for an excellent administrator to join a team of care co-ordinators within Epsom PCN. It is an exciting prospect to join the team providing services at scale to offer holistic and proactive care.

  Main duties of the job

  Processing referrals for PCN services, booking patients as needed and communicating to patients, staff and practices alike.

  Proactively working through searches to support QOF and medicines monitoring.

  Supporting practices with patient registrations.

  Working through CQC audits and other patient safety searches.

  Forming close working relationships with our community teams, GPimhs team, care homes and practices.

  About us

  Epsom PCN is part of the Surrey Heartlands CCG Integrated Care System. It is a largely urban area with some semi-rural populations and is served by the London facing Epsom St Helier NHS Trust. Famous for its racecourse and the annual Epsom Derby, Epsom PCN is within the Surrey Downs Area of Outstanding Natural Beauty.

  The PCN has a population of circa 62,500 patients served by St Stephens House Surgery, Shadbolt Park House Surgery, Ashley Centre Practice, Fountain Practice, The Derby Medical Centre and Spring Street Surgery. The Clinical Director is Dr Sam Eldred and she is supported by Operations Director Rachel Graville.

  The PCN is committed to serve its patients, delivering services in accordance with its population health demographic, accessible to all and agile to change. The PCN has been awarded funding to test bed new products with the potential to deliver transformational change in primary care so it is an exciting time to join.

  Details

  Date posted

  06 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Fixed term

  Duration

  1 years

  Working pattern

  Part-time, Flexible working, Home or remote working

  Reference number

  A4149-22-7032

  Job locations

  Epsom PCN

  Epsom

  Surrey

  KT185AQ

  
  

  Job description

  Job responsibilities

  Managing patient records, handling correspondence, supporting appointment bookings, and ensuring smooth communication between patients, healthcare professionals, and external agencies.

  The role requires a high level of accuracy, discretion, and professionalism, with the ability to manage multiple tasks and maintain patient confidentiality at all times.

  Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.

  Support the coordination and delivery of multidisciplinary teams with the PCN.

  Support PCNs in developing communication channels between GPs, people and their families and carers and other agencies;

  Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about patients

  Ensure compliance with GDPR and data protection standards.

  Support recall and monitoring processes for chronic disease management, immunisations, and screening.

  Participate in audits and quality improvement activities as directed.

  Job description

  Job responsibilities

  Managing patient records, handling correspondence, supporting appointment bookings, and ensuring smooth communication between patients, healthcare professionals, and external agencies.

  The role requires a high level of accuracy, discretion, and professionalism, with the ability to manage multiple tasks and maintain patient confidentiality at all times.

  Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.

  Support the coordination and delivery of multidisciplinary teams with the PCN.

  Support PCNs in developing communication channels between GPs, people and their families and carers and other agencies;

  Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about patients

  Ensure compliance with GDPR and data protection standards.

  Support recall and monitoring processes for chronic disease management, immunisations, and screening.

  Participate in audits and quality improvement activities as directed.

  Person Specification

  Qualifications

  Essential

  • Good general level of education (e.g., GCSEs or equivalent)
  • Evidence of continuing professional development

  Desirable

  • Care Co-ordination or case management training

  Experience

  Essential

  • Experience working in a health or social care setting
  • Experience working with vulnerable or complex patient groups
  • Experience using electronic patient record systems (e.g., EMIS, SystmOne)

  Desirable

  • Previous experience in care navigation or coordination roles

  Knowledge and skills

  Essential

  • Understanding of the NHS and general practice structure
  • Knowledge of long-term conditions, frailty, and social prescribing
  • Excellent organisational and time management skills
  • Strong written and verbal communication skills
  • Ability to manage confidential information appropriately
  • IT literacy proficient in Microsoft Office and patient record systems

  Personal Attributes and Qualities

  Essential

  • Compassionate and patient-centred approach
  • Ability to work both independently and as part of a team
  • Flexible and adaptable to changing priorities
  • Strong problem-solving and decision-making skills
  • Empathetic and non-judgemental

  Person Specification

  Qualifications

  Essential

  • Good general level of education (e.g., GCSEs or equivalent)
  • Evidence of continuing professional development

  Desirable

  • Care Co-ordination or case management training

  Experience

  Essential

  • Experience working in a health or social care setting
  • Experience working with vulnerable or complex patient groups
  • Experience using electronic patient record systems (e.g., EMIS, SystmOne)

  Desirable

  • Previous experience in care navigation or coordination roles

  Knowledge and skills

  Essential

  • Understanding of the NHS and general practice structure
  • Knowledge of long-term conditions, frailty, and social prescribing
  • Excellent organisational and time management skills
  • Strong written and verbal communication skills
  • Ability to manage confidential information appropriately
  • IT literacy proficient in Microsoft Office and patient record systems

  Personal Attributes and Qualities

  Essential

  • Compassionate and patient-centred approach
  • Ability to work both independently and as part of a team
  • Flexible and adaptable to changing priorities
  • Strong problem-solving and decision-making skills
  • Empathetic and non-judgemental

  Employer details

  Employer name

  Epsom Primary Care Network

  Address

  Epsom PCN

  Epsom

  Surrey

  KT185AQ

  
  

  Employer's website

  https://epsompcn.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Epsom Primary Care Network

  Address

  Epsom PCN

  Epsom

  Surrey

  KT185AQ

  
  

  Employer's website

  https://epsompcn.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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