• Job Description

  Req#: C9839-25-0260?language=en&page=742&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join the Urgent Community Response Norwich Team as a Care Co-ordinator.

  We are seeking enthusiastic and proactive individuals to join our dynamic team to undertake administrative tasks to support in the smooth and efficient running of the service.

  Urgent Community Response and Virtual Ward are operational all year round including bank holidays between the hours of 08.00am and 20.00pm. There may be a requirement to work some weekends and bank holidays.

  Main duties of the job

  To undertake the safe and efficient co-ordination of patient appointments for the Urgent Community Response Team. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals

  About us

  Find out more about working for our organisation here:

  https://heyzine.com/flip-book/2565ae62eb.html

  Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

  Details

  Date posted

  18 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year pa

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  839-7285922-PG

  Job locations

  Norwich Community Hospital

  Norwich

  NR2 3TU

  
  

  Job description

  Job responsibilities

  To undertake a safe and efficient co-ordination . To co-ordinate patient appointments for the Urgent Community Response following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

  To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.

  To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

  To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

  To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

  Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.

  Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members.

  Filing and storage of patient notes in accordance with policies and procedures.

  To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

  To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

  To receive and record messages for members of the teams.

  To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

  To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.

  To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

  To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

  To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

  To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

  To demonstrate an awareness of clinical governance and risk management and apply to work situation.

  Job description

  Job responsibilities

  To undertake a safe and efficient co-ordination . To co-ordinate patient appointments for the Urgent Community Response following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

  To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.

  To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

  To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

  To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

  Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.

  Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members.

  Filing and storage of patient notes in accordance with policies and procedures.

  To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

  To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

  To receive and record messages for members of the teams.

  To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

  To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.

  To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

  To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

  To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

  To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

  To demonstrate an awareness of clinical governance and risk management and apply to work situation.

  Person Specification

  Qualifications

  Essential

  • GCSE grade C or above, or equivalent in English and Maths
  • NVQ 3 Business Administration or equivalent experience

  Desirable

  • RSA II or equivalent Typing Qualification

  Experience

  Essential

  • Office experience in private or health sector
  • Professional contact with the General Public
  • Customer Services experience

  Desirable

  • Previous NHS experience

  Skills, Abilities and Knowledge

  Essential

  • Able to communicate effectively in written and verbal English Language
  • IT and Microsoft office literate
  • Ability to work effectively as part of a diverse multi-disciplinary team
  • Problem solving skills
  • Good organisational skills
  • Excellent attention to detail

  Desirable

  • SystmOne literate

  Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

  Essential

  • Enthusiastic and motivated
  • Committed to providing the best possible service to patients
  • Team Player
  • Able to work on own initiative
  • Tact and diplomacy

  Other

  Essential

  • Able to work shift patterns and weekends to meet the needs of the service
  • Flexibility to travel to other sites to meet the needs of the service
  • Able to make own travel arrangements

  Person Specification

  Qualifications

  Essential

  • GCSE grade C or above, or equivalent in English and Maths
  • NVQ 3 Business Administration or equivalent experience

  Desirable

  • RSA II or equivalent Typing Qualification

  Experience

  Essential

  • Office experience in private or health sector
  • Professional contact with the General Public
  • Customer Services experience

  Desirable

  • Previous NHS experience

  Skills, Abilities and Knowledge

  Essential

  • Able to communicate effectively in written and verbal English Language
  • IT and Microsoft office literate
  • Ability to work effectively as part of a diverse multi-disciplinary team
  • Problem solving skills
  • Good organisational skills
  • Excellent attention to detail

  Desirable

  • SystmOne literate

  Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

  Essential

  • Enthusiastic and motivated
  • Committed to providing the best possible service to patients
  • Team Player
  • Able to work on own initiative
  • Tact and diplomacy

  Other

  Essential

  • Able to work shift patterns and weekends to meet the needs of the service
  • Flexibility to travel to other sites to meet the needs of the service
  • Able to make own travel arrangements

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Norfolk Community Health and Care NHS Trust

  Address

  Norwich Community Hospital

  Norwich

  NR2 3TU

  
  

  Employer's website

  https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Norfolk Community Health and Care NHS Trust

  Address

  Norwich Community Hospital

  Norwich

  NR2 3TU

  
  

  Employer's website

  https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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