• Job Description

  Req#: 1912
  Overview
  
  
  We are looking for Part-Time Care Community Support Specialist - 100% remote position
  The Care Community Support Specialist (CCSS) is responsible for recovering no contacts, disenrollment, completing Patient-Reported Outcome Measures (PROMS), graduations, and return to program. The CCSS collects member data on reasons for no contact or disenrollment and directly schedules the next coaching session in the assigned coach's calendar. The SNS must meet the criteria and attestation for a Billable Session when contacting no contact members to identify the session as billable. All contacts must be entered in myEvolv electronic health record for each member. The CCSS must keep a record of the attempts, successful contacts, billable sessions, and scheduled sessions with coaches.
  
  Essential Functions
  
  
  No Contact Recovery:
  • Recover no contacts and disenrollment.
  • Complete PROMS, graduations, and return to program.
  • Collect member data on reasons for no contact or disenrollment.
  • Directly schedule the next coaching session in the assigned coach's calendar.
  • Meet the criteria and attestation for a Billable Session when making contact with non-contact members.
  • Enter all contacts in myEvolv in the member's record.
  • Keep a record of the attempts, successful contacts, billable sessions, and scheduled sessions with coaches.
  HEDIS Gap Closure:
  • Conduct outreach to members with to address HEDIS-related gaps.
  • Collaborate with coaches and quality specialists to integrate HEDIS measures into the coaching process.
  • Participate in training programs focused on HEDIS quality measurement and Ontrak’s approach to managing these metrics.
  • Support the implementation of updated workflows and standard operating procedures (SOPs) that align with HEDIS goals.
  • Complete HEDIS Reporting for each of our customers
  • Collaborate with the Care Community leadership team to support and evolve a differentiated member experience. Recommend optimal workflows that increase efficiencies and reduce waste.
  • Adhere to standard operating procedures and makes recommendations to the leadership team when revisions to policies or procedures should be made.
  • Analyze program performance data when it is available to improve quality.
  • Contribute to quality improvement initiatives led by the Quality Director including regulatory and customer audits
  
  Qualifications
  
  
  Education:
  Required: Bachelor’s degree
  Preferred: RN, LPN, Nationally Certified Coach
  Equivalent: In lieu of degree, equivalent education and/or experience may be considered.
  Experience:
  Required: 3+ years in health, wellness, or community health settings
  Preferred: Proven success working in population health addressing or working directly in behavioral health
  Skills Required:
  • Proficient personal computer skills, including Microsoft Office (Word, Excel, PowerPoint) and health care documentation systems is required.
  • Strong written and verbal communication skills with a keen attention to detail.
  • Demonstrated problem solving skills and critical thinking ability.
  • A goal orientation, self-motivation, resilience, tenacity, and a sense of urgency.
  • Solid organizational skills, flexibility, and the ability to work independently.
  * Part-Time 20 hours per week position only*
  Compensation range: $28-33 an hour
  
  About Us
  
  
  Ontrakhealth. is making a positive impact on people’s lives every day. Ontrak is a value-based behavioral healthcare company that identifies and engages people with unmet health needs using our proprietary Advanced Engagement System to improve clinical outcomes and reduce total cost of care.
  Excellent compensation
  In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.
  Join Ontrakhealth Team!
  Ontrak, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
  Notice to candidates: Please visit our fraud alert to protect yourself from scams targeting job seekers: https://www.ontrak-inc.com/fraud-alert.html
  
  
  Education:
  Required: Bachelor’s degree
  Preferred: RN, LPN, Nationally Certified Coach
  Equivalent: In lieu of degree, equivalent education and/or experience may be considered.
  Experience:
  Required: 3+ years in health, wellness, or community health settings
  Preferred: Proven success working in population health addressing or working directly in behavioral health
  Skills Required:
  • Proficient personal computer skills, including Microsoft Office (Word, Excel, PowerPoint) and health care documentation systems is required.
  • Strong written and verbal communication skills with a keen attention to detail.
  • Demonstrated problem solving skills and critical thinking ability.
  • A goal orientation, self-motivation, resilience, tenacity, and a sense of urgency.
  • Solid organizational skills, flexibility, and the ability to work independently.
  * Part-Time 20 hours per week position only*
  Compensation range: $28-33 an hour
  
  
  No Contact Recovery:
  • Recover no contacts and disenrollment.
  • Complete PROMS, graduations, and return to program.
  • Collect member data on reasons for no contact or disenrollment.
  • Directly schedule the next coaching session in the assigned coach's calendar.
  • Meet the criteria and attestation for a Billable Session when making contact with non-contact members.
  • Enter all contacts in myEvolv in the member's record.
  • Keep a record of the attempts, successful contacts, billable sessions, and scheduled sessions with coaches.
  HEDIS Gap Closure:
  • Conduct outreach to members with to address HEDIS-related gaps.
  • Collaborate with coaches and quality specialists to integrate HEDIS measures into the coaching process.
  • Participate in training programs focused on HEDIS quality measurement and Ontrak’s approach to managing these metrics.
  • Support the implementation of updated workflows and standard operating procedures (SOPs) that align with HEDIS goals.
  • Complete HEDIS Reporting for each of our customers
  • Collaborate with the Care Community leadership team to support and evolve a differentiated member experience. Recommend optimal workflows that increase efficiencies and reduce waste.
  • Adhere to standard operating procedures and makes recommendations to the leadership team when revisions to policies or procedures should be made.
  • Analyze program performance data when it is available to improve quality.
  • Contribute to quality improvement initiatives led by the Quality Director including regulatory and customer audits

• About the company

  Ontrak leads the healthcare industry by improving health and reducing claims costs for health plan members with behavioral health disorders.

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