• Job Description

  Req#: 221525
  Job Summary
  
  
  The Care Connections Specialist I is responsible for all aspects of the scheduling, verification, and registration work streams as well as additional service inquiries, which may include special utilization projects, form completion, gap closure, web chat, and referral processing. Serves as a resource to internal and external consumers to include all Novant Health departments, service lines, facilities, clinics and community partners. Responsible for both administrative and clerical support to the department, either as part of a team or individually, to ensure operational effectiveness.
  Come join a remarkable team where quality care meets quality service, in every dimension, every time.
  #JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.
  At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
  
  Responsibilities
  
  
  It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
  
  Qualifications
  
  
  • Education: High School Diploma or GED, required.
  • Experience:
    • Minimum six months experience in customer service or customer relations, required.
    • Experience working in a call center or medical setting, preferred.
  • Additional Skills Required: Excellent interpersonal and verbal communication skills to provide “remarkable” customer service. Requires excellent organizational, problem solving and critical thinking skills. Requires the ability to organize and prioritize work in a stressful environment, be detail-oriented, and have excellent time management. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to work independently within a team setting. Team player who is positive and self-motivated. Ability to successfully complete generic and department-specific skills validation and competency testing. Computer proficient in Microsoft Office, with the ability to multi-task, working in a variety of software and internet platforms while conversing with a consumer and documenting information. Ability to use a variety of software packages to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. Active learner able to adapt priorities in a change-ready, fast-paced environment.
  • Additional Skills Preferred: Knowledge of basic medical terminology preferred.Knowledge can be obtained through formal classes or work experience.Working knowledge of electronic medical record systems preferred.
  
  Job Opening ID
  
  88745
  
  • Education: High School Diploma or GED, required.
  • Experience:
    • Minimum six months experience in customer service or customer relations, required.
    • Experience working in a call center or medical setting, preferred.
  • Additional Skills Required: Excellent interpersonal and verbal communication skills to provide “remarkable” customer service. Requires excellent organizational, problem solving and critical thinking skills. Requires the ability to organize and prioritize work in a stressful environment, be detail-oriented, and have excellent time management. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to work independently within a team setting. Team player who is positive and self-motivated. Ability to successfully complete generic and department-specific skills validation and competency testing. Computer proficient in Microsoft Office, with the ability to multi-task, working in a variety of software and internet platforms while conversing with a consumer and documenting information. Ability to use a variety of software packages to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. Active learner able to adapt priorities in a change-ready, fast-paced environment.
  • Additional Skills Preferred: Knowledge of basic medical terminology preferred.Knowledge can be obtained through formal classes or work experience.Working knowledge of electronic medical record systems preferred.
  
  
  It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

• About the company

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