• Job Description

  Req#: M0038-25-0929?language=en&page=421&sort=publicationDateDesc

  Job summary

  Bury St Edmunds PCN has an opportunity for a care coordinator to join our primary care network (PCN), to support our five GP practices across the Bury area. The role is offered on a full-time basis of 37.5 hours over 5 days per week, primarily Monday and Friday, between the hours of 0830 and 1800hrs, with some weekend hours required subject to demand.

  The role involves working very closely with the practice and the multidisciplinary team (MDT) and also within the wider PCN. The role is pivotal in ensuring that all patients receive the best possible care and service, working on requirements for the PCN Direct Enhanced Service Contract (DES).

  Our care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

  If you have experience of care planning, with strong communication skills and excellent organisational experience, then we would love to hear from you.

  Main duties of the job

  • Work with people, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
  • Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
  • Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.
  • Support the coordination and delivery of multidisciplinary teams with the PCN.
  • Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.
  • Support PCNs in developing communication channels between GPs, people and their families and carers and other agencies.
  • Maintain records of referrals and interventions to enable monitoring and evaluation of the services.
  • Support practices to keep care records up-to-date.
  • Contribute to risk and impact assessments, monitoring and evaluations of the service.
  • Work with commissioners, integrated locality teams and other agencies to support and further develop the role.

  About us

  Bury St Edmunds Primary Care Network consists of five surgeries and serves some 67,000 patients from the town and surrounding villages.

  Our vision is to deliver the highest standards of care, with equality, dignity and respect, to our patient population. Our aim is to create a system where member practices work closely together in collaboration with health and social care, voluntary sector, community groups and local people, to deliver inclusive and personalised care.

  Bury St Edmunds Primary Care Network is a growing PCN with already existing roles including, care coordinators, social prescribers, clinical pharmacists, paramedics, health and wellbeing coaches and pharmacist technicians that support GPs and other clinical teams to enhance patient services in the local community.

  We can offer you:

  • NHS pension scheme: The NHS pension scheme is a defined benefits scheme - 20% employer contribution
  • Eye-care vouchers
  • Health service discounts
  • Contractual Sick Pay

  Details

  Date posted

  22 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  28598-1

  Job locations

  Northgate Business Park

  Bury St Edmunds

  Suffolk

  IP33 1AE

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Person Specification

  Experience

  Essential

  • Experience of working within healthcare, the voluntary or community sector, to support vulnerable groups.
  • Strong listening and communication skills.
  • Familiar with local resources and services, including how to access them.
  • Motivated by helping people, with care and empathy.
  • Able to deliver person-centred support in a non-judgmental way.
  • Excellent organisational skills with attention to detail.
  • Working within a team environment.
  • Respect patient confidentiality at all times.
  • Experience of working in an administration role.
  • Flexible and cooperative attitude to the needs of the practice and developing needs of primary care.
  • Effective time management.
  • Ability to use own initiative, discretion and sensitivity.

  Person Specification

  Experience

  Essential

  • Experience of working within healthcare, the voluntary or community sector, to support vulnerable groups.
  • Strong listening and communication skills.
  • Familiar with local resources and services, including how to access them.
  • Motivated by helping people, with care and empathy.
  • Able to deliver person-centred support in a non-judgmental way.
  • Excellent organisational skills with attention to detail.
  • Working within a team environment.
  • Respect patient confidentiality at all times.
  • Experience of working in an administration role.
  • Flexible and cooperative attitude to the needs of the practice and developing needs of primary care.
  • Effective time management.
  • Ability to use own initiative, discretion and sensitivity.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  Northgate Business Park

  Bury St Edmunds

  Suffolk

  IP33 1AE

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  Northgate Business Park

  Bury St Edmunds

  Suffolk

  IP33 1AE

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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