• Job Description

  Req#: 093051ABB5

  Care Coordinator / Scheduler for Private Duty Care

  Location: Overland Park, KS (coordinating care in client homes across the region)
  Schedule: Monday–Friday, standard office hours (no weekends)

  Position Summary

  As a Care Coordinator / Scheduler, you’ll be the central point for daily care operations—managing caregiver assignments, maintaining client and staff relationships, and ensuring smooth delivery of services in client homes. This role offers a professional challenge and clear pathways for career advancement

  Key Responsibilities

  • Accurately staff and schedule caregivers to match client needs
  • Manage multi-line phone system—answer inquiries, route calls, and handle messages
  • Build and maintain strong relationships with clients, families, and field staff
  • Interview and onboard potential field staff candidates
  • Troubleshoot scheduling, client, or caregiver issues and provide timely resolutions
  • Maintain organized client files and monthly summary reports
  • Review client documentation before onboarding new clients
  • Execute additional administrative or special projects as assigned

  Required Qualifications

  • Prior office experience required; administrative or care coordination experience preferred
  • Ability to manage multiple phone lines professionally and efficiently
  • Excellent organization, attention to detail, and problem-solving skills
  • High school diploma or GED required
  • Professional, compassionate, empathetic communication skills
  • Strong verbal and written communication, with the ability to articulate clearly in person and on the phone
  • Demonstrated ability to appropriately match caregivers with client needs and schedules

  Benefits

  • Competitive salary
  • Comprehensive benefits package: major medical plans, dental, vision, and spousal coverage
  • Paid holidays and PTO starting day one
  • Career advancement opportunities
  • Positive, growth-oriented workplace culture

  Why Phoenix Home Care & Hospice?

  At Phoenix, we’re more than a home care provider—we’re a community built on compassion, integrity, and mutual support. In your role as a Care Coordinator, you’ll be supported by leadership committed to your success and the success of your team. You’ll play a critical role in ensuring seamless care delivery and in shaping a compassionate, collaborative environment.

  Apply Today

  If you’re organized, empathetic, and ready to support both caregivers and clients with excellence, we want to hear from you. Choose Phoenix—apply today!

• About the company

  Our written core values reflect, in words, what is truly important to us as an organization. In our Mission we highlight the pillars of this culture: Compassion, Honesty and Patience. These descriptive words define our culture.

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