• Job Description

  Req#: 2299306

  Description

  CARE COORDINATOR JOB SUMMARY

  Care Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.

  
  

  CARE COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support telephonic outreach to patients.
  • Generate reports from multiple systems.
  • Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
  • Answer incoming calls.
  • Understand the requirements of the caller and provide precise information, triage appropriately.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Be courteous and conscientious of call queue at all times.
  • Support excellent customer service philosophy.
  • Schedule new patient and follow up visit appropriately.
  • Submit and/or follow-up on authorizations.
  • Eligibility verification and reconciliation.
  • Coordinate with clinic and clinical staff as needed.
  • Stays in compliance with all HIPAA regulations.
  • Good understanding of medical terminology.
  • Maintain daily, positive communication with other departments.
  • Encourage a cooperative, team approach to interdepartmental workflow.
  • Assist other departments as appropriate.
  • Attend meetings as required.
  • Perform other duties, as assigned.

  Requirements

  CARE COORDINATOR EDUCATION, TRAINING AND EXPERIENCE

  • Medical Assistant Certificate preferred, or equivalent experience
  • High School Diploma or GED.
  • Minimum of 3-5 years of experience in a medical office setting.
  • Must be bilingual Armenian

  CARE COORDINATOR PAY RATE: $18.50-$22/hr

  
  

  CARE COORDINATOR BENEFITS:

  • Medical, Dental and Vision – 100% paid by Employer
  • Life Insurance and Accidental Dismemberment – 100% paid by Employer
  • Paid Holidays
  • Paid Time Off
  • 401K
  • 401K Matching
  • Flexible Spending Account
  • Fringe
  • Supplemental Insurance

  
  

• About the company

  Comprehensive Community Health Centers, Inc. (CCHC) is a Federally Qualified Health Center (FQHC) and a California Non-Profit Public Benefit Corporation. CCHC operates four community health centers providing medical, dental, behavioral, and vision serv...

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