• Job Description

  Req#: R04056
  Job Title: Care Coordinator I

  Department: Health - Administration

  Hiring Range: $25.77 - $30.09

  Compensation Grade: 2007

  Compensation Pay Range: $25.77 - $36.08

  Posted Internally and Externally

  Job Posting End Date: July 23, 2024

  Purpose of the position:

  The purpose of this position is to ensure that eligible patients (pregnant women and children 0-5 years of age), with primary focus on populations who will benefit from intensive care management services, receive comprehensive, cost-effective health care services.

  Minimum Education, Training and/or Experience (required at time of hire): Bachelor's degree in social work (BSW) from an appropriately accredited institution; or bachelor's degree in a human services field and one (1) year of directly related experience; or bachelor's degree in other field and two (2) years directly related experience; or an equivalent combination of education and experience.

  Additional Training and Experience: Two (2) or more years of experience preferred in any of the following: Clinical Utilization Management, Discharge Planning, Home Care, Pediatrics, Long Term Care, Acute Care Facility and/or Ambulatory Care/Physicians’ Office, or at least one year of Care Management experience preferred. Work involving direct patient contact and customer service favorably considered. If RN, BSN is preferable. Passing score on the Certified Case Manager Exam and successful completion of CCNC Care Management Competencies, preferred.

  License or Certification Required by Statute or Regulation: Valid NC driver’s license.

  Essential Functions of the position:

  • Collaborate with providers and partner agencies to provide interdisciplinary care management to facilitate patient-centered care plans and goals, and to meet patient needs.
  • Implement the care management process to improve patient health outcomes (assessing, educating, facilitating goal setting, advocating, and evaluating progress toward patient goals) prioritizing face-to-face patient interactions versus telephone care management.
  • Assess patients for appropriate level of care management services per program standards and ensure adherence to all program specific guidance documents, approved polices and contracts.
  • Establish, maintain, and seek to improve relationships with medical homes, providers & practice staff to ensure patient is well-connected to their medical homes.
  • Manage patients with a focus on crisis prevention, stabilization and problem solving; address the total individual, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs as they relate to patient goals.
  • Utilize motivational interviewing skills to assist patients in progressing toward their goals.
  • Promote patient centered care management and education by involving patients and their support systems (i.e. caregiver, family, etc.) in the decision-making process.
  • Effectively provide education to patients/caregivers about clinical diagnosis, medication, and available resources to achieve optimal self-management.
  • Evaluate and prioritize referrals and refer patients to internal and external resources as appropriate.
  • Maintain a caseload of enrollees, based on programmatic expectations for optimal impact of priority populations.
  • Review care management benchmarks and chart audits to identify areas of improvement and demonstrate progress toward established goals.
  • Perform other related duties as assigned.

  Knowledge, Skills, Abilities:

  • Knowledge of programmatic goals and related performance measures.
  • Knowledge of and compliance with federal and state regulations applicable to the position.
  • Knowledge of available community resources to provide patients with appropriate resource and service linkage.
  • Knowledge of medical, behavioral, and socio-economic problems and their treatment.
  • Ability to prioritize, identify and assess risks, problems and needs.
  • Skill in establishing constructive relationships with patients and community agencies.
  • Knowledge of health trends and practices that are pertinent to the population of patients served.
  • Knowledge of community resources and ability to link clients to a larger system of community-based, prevention/intervention services.
  • General knowledge of current social and economic problems relating to public health, including health disparities.
  • Ability to deal tactfully with others and to exercise good judgment in appraising situations and making decisions.
  • Ability to work in partnership with patients and with other service providers to elicit needed information and to maintain effective working relationships.
  • Ability to record accurately services rendered and to interpret and explain records, reports, and medical instructions.

  In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

  Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

  It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

  Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

• About the company

  Nestled in between the Blue Ridge and Smoky Mountains lies a serene treasure that is Buncombe County. We have been here for more than 200 years and are named after Col. Edward Buncombe, a Revolutionary War hero.

Notice