• Job Description

  Req#: M0066-25-0005?language=en&page=505&sort=publicationDateDesc

  Job summary

  iGPc Primary Care Network is looking for an enthusiastic Care Coordinator to join our forward-thinking Primary Care Network team.

  The care coordinator role will work closely with other personalised care teams within the PCN to help and support multi-disciplinary team (MDT) working and ongoing patient case management. This will involve linking with the PCNs member practices and a range of external partners including Community Health Services, Voluntary and Community Sector and the local authority.

  This role will be key in supporting staff within iGPc to

  • Deliver effective, co-ordinated care for vulnerable and frail patients, particularly those at high risk of a hospital emergency admission, emergency department attendances or out of hours care
  • Assist with the co-ordination of Network clinics and attending community events where appropriate promoting a neighbourhood working approach
  • Support the PCN member practices with specific tasks
  • Liaise with the additional roles staff in the PCN to meet unmet patient needs.

  Main duties of the job

  Key Responsibilities

  Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

  Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan.

  Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care

  Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including through the use of the Patient Activation Measure

  Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

  Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals

  Support the coordination, administration and delivery of MDTs within the PCN and to work as a key member of the MDT to help support the development of effective MDT meetings.

  Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN

  About us

  iGPc is a Primary Care Network of 8 GP practices within Liverpool, with a patient population of approximately 60,000.

  The collaboration of our constituent GP Practices is designed to address the healthcare needs of the local community by making full use of the resources and hands on experience of our Practices, as well as other healthcare providers and partners.

  iGPc recognises the unique position that it holds as a group of GP Practices within the community and the opportunity that this gives to shape the provision of health and wider services to the local population.

  Details

  Date posted

  14 July 2025

  Pay scheme

  Other

  Salary

  £27,485 a year in line with the 25/26 uplift

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  M0066-25-0005

  Job locations

  Belle Vale Health Centre

  Hedgefield Road

  Liverpool

  L25 2XE

  
  

  Job description

  Job responsibilities

  Key Responsibilities

  utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

  holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan, in line with PCSP best practice, based on what matters to the person

  help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care

  support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including through the use of the Patient Activation Measure

  assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

  provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals

  support the coordination and delivery of MDTs within the PCN

  Administrative Responsibilities

  work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN

  raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision making conversations

  To work as a key member of the MDT to help support the development of effective MDT meetings.

  Act as a contact to assist with case management of patients at risk of admission, identifying sources of support in liaison with case managers.

  To ensure that action points identified within the MDT are recorded and followed up

  Under guidance from their line manager, take initiative in the organisation and administration of MDT working to minimise the demands upon the multidisciplinary team

  To cross reference the patients identified as high risk with the carers register within the practice to support case managers and key workers in developing holistic anticipatory care plans including prevention of carer breakdown

  To work with the wider MDT to identify appropriate case managers for high risk patients to ensure that patients are reviewed and anticipatory care plans are developed

  Ensure that all patients Care Plans, diagnostics results and associated correspondence are available to the MDT, liaising with all agencies as appropriate, accessing IT systems to ensure relevant information is available

  To liaise with acute hospitals, cross referencing admission data with the at risk list, and coordinating the sharing of key information between the acute hospital teams and the community services.

  Collaborating Working Relationships

  Work collaboratively with the PCN team

  Develop relationships and work closely with community, hospital and MMT pharmacy colleagues and the wider health system

  Liaise with other stakeholders for the collective benefit of patients

  Attend relevant network and practice meetings

  Education and Training

  To analyse latest information and trends and subsequently present this in an appropriate format within practices to promote good practice

  Demonstrate self-development through continuous professional development

  Risk Management

  In Accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

  Health and Safety at Work

  You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from your lead employer.

  You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

  Infection Control

  All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager.

  Safeguarding Children and Adults

  All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Staff are also required to participate in related mandatory and statutory training.

  Other

  This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and management. Job descriptions should be reviewed at least annually at the appraisal meeting.

  There is a need to travel between sites, therefore ability to drive and uses own car is an advantage.

  Job description

  Job responsibilities

  Key Responsibilities

  utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

  holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan, in line with PCSP best practice, based on what matters to the person

  help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care

  support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including through the use of the Patient Activation Measure

  assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

  provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals

  support the coordination and delivery of MDTs within the PCN

  Administrative Responsibilities

  work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN

  raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision making conversations

  To work as a key member of the MDT to help support the development of effective MDT meetings.

  Act as a contact to assist with case management of patients at risk of admission, identifying sources of support in liaison with case managers.

  To ensure that action points identified within the MDT are recorded and followed up

  Under guidance from their line manager, take initiative in the organisation and administration of MDT working to minimise the demands upon the multidisciplinary team

  To cross reference the patients identified as high risk with the carers register within the practice to support case managers and key workers in developing holistic anticipatory care plans including prevention of carer breakdown

  To work with the wider MDT to identify appropriate case managers for high risk patients to ensure that patients are reviewed and anticipatory care plans are developed

  Ensure that all patients Care Plans, diagnostics results and associated correspondence are available to the MDT, liaising with all agencies as appropriate, accessing IT systems to ensure relevant information is available

  To liaise with acute hospitals, cross referencing admission data with the at risk list, and coordinating the sharing of key information between the acute hospital teams and the community services.

  Collaborating Working Relationships

  Work collaboratively with the PCN team

  Develop relationships and work closely with community, hospital and MMT pharmacy colleagues and the wider health system

  Liaise with other stakeholders for the collective benefit of patients

  Attend relevant network and practice meetings

  Education and Training

  To analyse latest information and trends and subsequently present this in an appropriate format within practices to promote good practice

  Demonstrate self-development through continuous professional development

  Risk Management

  In Accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

  Health and Safety at Work

  You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from your lead employer.

  You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

  Infection Control

  All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager.

  Safeguarding Children and Adults

  All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Staff are also required to participate in related mandatory and statutory training.

  Other

  This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and management. Job descriptions should be reviewed at least annually at the appraisal meeting.

  There is a need to travel between sites, therefore ability to drive and uses own car is an advantage.

  Person Specification

  Experience

  Essential

  • Experience of working under own direction
  • Experience in a patient focused environment
  • Experience of planning and organising complex meetings/agendas

  Desirable

  • Experience or working within General Practice
  • Experience of supporting service improvement
  • Experience of using a medical software package - EMIS

  Qualifications

  Essential

  • NVQ Level 3 or equivalent level of knowledge in office procedures
  • Evidence of commitment to continuing professional development

  Sills and Kowledge

  Essential

  • Evidence of working with IT systems
  • Evidence of ability to support collation and analysis of data
  • Excellent verbal and written skills
  • Ability to provide and receive complex information
  • Excellent interpersonal skills
  • Demonstrable ability to show kindness and compassion
  • Demonstrate ability to reflect and learn from situations
  • Identifies difficulties as challenges and works with others to identify solutions
  • Demonstrates cooperative team working and awareness of the roles of other professionals
  • Able to work on own initiative, organising and prioritising own workload to set deadlines
  • Ability to adapt and change approach as circumstance dictates
  • Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
  • Understanding of and commitment to equality of opportunity and good working relationships
  • Can do attitude, able to maintain positivity in the face of adversity
  • Good time keeping
  • Flexible approach to work
  • Ability to work flexibly across days of the week
  • Demonstrates ability to motivate self and use own initiative to achieve goals
  • Adaptable
  • Willing and able to travel throughout the eight practices within iGPc, as required
  • Good computer literacy

  Desirable

  • Proven track record of effective use of networking and influencing skills

  Person Specification

  Experience

  Essential

  • Experience of working under own direction
  • Experience in a patient focused environment
  • Experience of planning and organising complex meetings/agendas

  Desirable

  • Experience or working within General Practice
  • Experience of supporting service improvement
  • Experience of using a medical software package - EMIS

  Qualifications

  Essential

  • NVQ Level 3 or equivalent level of knowledge in office procedures
  • Evidence of commitment to continuing professional development

  Sills and Kowledge

  Essential

  • Evidence of working with IT systems
  • Evidence of ability to support collation and analysis of data
  • Excellent verbal and written skills
  • Ability to provide and receive complex information
  • Excellent interpersonal skills
  • Demonstrable ability to show kindness and compassion
  • Demonstrate ability to reflect and learn from situations
  • Identifies difficulties as challenges and works with others to identify solutions
  • Demonstrates cooperative team working and awareness of the roles of other professionals
  • Able to work on own initiative, organising and prioritising own workload to set deadlines
  • Ability to adapt and change approach as circumstance dictates
  • Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
  • Understanding of and commitment to equality of opportunity and good working relationships
  • Can do attitude, able to maintain positivity in the face of adversity
  • Good time keeping
  • Flexible approach to work
  • Ability to work flexibly across days of the week
  • Demonstrates ability to motivate self and use own initiative to achieve goals
  • Adaptable
  • Willing and able to travel throughout the eight practices within iGPc, as required
  • Good computer literacy

  Desirable

  • Proven track record of effective use of networking and influencing skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  IGPC Primary Care Network

  Address

  Belle Vale Health Centre

  Hedgefield Road

  Liverpool

  L25 2XE

  
  

  Employer's website

  https://igpc-liverpool.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  IGPC Primary Care Network

  Address

  Belle Vale Health Centre

  Hedgefield Road

  Liverpool

  L25 2XE

  
  

  Employer's website

  https://igpc-liverpool.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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