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Job Description
- Req#: A4204-25-0000?language=en&page=472&sort=publicationDateDesc
- Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written.Ability to work alone or as part of the team. Ability to work to and meet deadlines.
- Experience of working in a GP practice. Knowledge of Clinical IT systems (emis, Docman AccuRx etc)
- Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written Ability to work alone or as part of the team Ability to work to and meet deadlines
- Experience of working in a GP practice Knowledge of Clinical IT systems (emis, Docman AccuRx etc)
- Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written.Ability to work alone or as part of the team. Ability to work to and meet deadlines.
- Experience of working in a GP practice. Knowledge of Clinical IT systems (emis, Docman AccuRx etc)
- Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written Ability to work alone or as part of the team Ability to work to and meet deadlines
- Experience of working in a GP practice Knowledge of Clinical IT systems (emis, Docman AccuRx etc)
Job summary
Morden Primary Care Network is looking to recruit a Care Coordinator to join our team. Morden PCN encompasses Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery and Ravensbury Park Medical Practice and covers a total registered list of around 39,000 patients. The site of working is yet to be decided but could encompass any of out sites . The PCN practices strive to provide high quality patient care and have a strong base of education and training.
Main duties of the job
The main role of the successful applicant will be to proactively communicate information between patients, doctors and professionals. This will include assisting the clinical teams with administrative functions. There will be peer-learning opportunities for the care coordinators across the PCN and also training and development opportunities. This role requires excellent communication, IT and organisational skills including an ability to prioritise, multitask and work to deadlines. The role will be a key member of the PCN and practice teams and the successful applicant would need to work to a high standard. Experience of working in a Primary Care setting would be desirable.
About us
Morden Primary Care Network encompasses 4 GP practices within the Morden area of South West London/Surrey. Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery and Ravensbury Park Medical Practice and covers a total registered list of around 39,000 patients. The PCN practices strive to provide high quality patient care and have a strong base of education and training.
Details
Date posted
23 June 2025
Pay scheme
Other
Salary
£24,500 to £26,000 a year Includes Outer London Weighting
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4204-25-0000
Job locations
Central Medical Centre
42-46 Central Road
Morden
Surrey
SM4 5RT
Ravensbury Park Medical Centre
Ravensbury Lane
Mitcham
Surry
CR4 4DH
Morden Hall Medical Centre
256 Morden Road
London
SW19 3DA
Stonecot Surgery
Epsom Road
Sutton
Surrey
SM3 9EY
Job descriptionJob description
Job responsibilities
Morden PCN Care CO-ORDINATOR
RESPONSIBLE TO:
Morden PCN - Practice Manager and Clinical Director
JOB PURPOSE:
To work across the 4 practices that make up Morden PCN
Organise and work with Video consultation groups
E-hub monitor data submitted by patients online and ensure it is dealt with appropriately
To proactively communicate information between patients, doctors and professionals
To assist the clinical teams with administrative functions within the practices
To assist the doctors and other clinicians in the provision of a high-quality service across the practices.
Administer information received via the central e-hub for the PCN and ensure it is dealt with appropriately and efficiently working to protocols.
Organise and facilitate video group consultations (training provided).
Seeking patient information and results from hospitals and other organisations.
Answering general enquiries, making new and follow up appointments.
Liaise with hospitals for updates on patients or advise of any relevant changes in patients condition as directed by clinicians.
Completing and submitting quality alerts as appropriate.
Dealing with requests for information (e.g Merton MASH).
Organising & attendance at MDT meetings.
Taking of notes at MDT meetings & preparation of associated minutes.
Update Coordinate My Careregister.
Booking of follow up appointments for patients that are requested by clinicians.
Contacting/chasing patients as requested by the Clinicians..
Look up results on the EPR system or chase with hospital/lab
Assisting clinicians with Care Plans. Coordinating & actioning admin aspects of care plans.
Undertaking quality improvement and change in practice. Assist with audits as required
Understanding the importance of medical terminology, data and coding
Record keeping with use of appropriate coding.
Understand vulnerable groups and long term illness. Use of patient information resources
To work as a positive and active member within the Practice and PCN teams..
Take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.
Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the medical or management team.
Participate in peer learning with other Care Coordinators within Morden PCN
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice and PCN Policies and Procedures.
Job responsibilities
Morden PCN Care CO-ORDINATOR
RESPONSIBLE TO:
Morden PCN - Practice Manager and Clinical Director
JOB PURPOSE:
To work across the 4 practices that make up Morden PCN
Organise and work with Video consultation groups
E-hub monitor data submitted by patients online and ensure it is dealt with appropriately
To proactively communicate information between patients, doctors and professionals
To assist the clinical teams with administrative functions within the practices
To assist the doctors and other clinicians in the provision of a high-quality service across the practices.
Administer information received via the central e-hub for the PCN and ensure it is dealt with appropriately and efficiently working to protocols.
Organise and facilitate video group consultations (training provided).
Seeking patient information and results from hospitals and other organisations.
Answering general enquiries, making new and follow up appointments.
Liaise with hospitals for updates on patients or advise of any relevant changes in patients condition as directed by clinicians.
Completing and submitting quality alerts as appropriate.
Dealing with requests for information (e.g Merton MASH).
Organising & attendance at MDT meetings.
Taking of notes at MDT meetings & preparation of associated minutes.
Update Coordinate My Careregister.
Booking of follow up appointments for patients that are requested by clinicians.
Contacting/chasing patients as requested by the Clinicians..
Look up results on the EPR system or chase with hospital/lab
Assisting clinicians with Care Plans. Coordinating & actioning admin aspects of care plans.
Undertaking quality improvement and change in practice. Assist with audits as required
Understanding the importance of medical terminology, data and coding
Record keeping with use of appropriate coding.
Understand vulnerable groups and long term illness. Use of patient information resources
To work as a positive and active member within the Practice and PCN teams..
Take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.
Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the medical or management team.
Participate in peer learning with other Care Coordinators within Morden PCN
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice and PCN Policies and Procedures.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Morden PCN
Address
Central Medical Centre
42-46 Central Road
Morden
Surrey
SM4 5RT
Employer's website
https://www.centralmedicalcentre-morden.nhs.uk/morden-pcn/ (Opens in a new tab)
Employer details
Employer name
Morden PCN
Address
Central Medical Centre
42-46 Central Road
Morden
Surrey
SM4 5RT
Employer's website
https://www.centralmedicalcentre-morden.nhs.uk/morden-pcn/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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