Overview

As a Care Coordinator for Post Acute Care (PAC) Intake, you will aid patients in recovery and help prevent readmission into the hospital in a cost-effective way for patients/health plans. You will prepare cases for the clinical review team that will help decide medical necessity for services including stays in a skilled nursing facility, inpatient rehabilitation facility, subacute rehab, long term acute care facility, etc.

In this role, you will work in a remote/high-volume call center environment servicing 45-50 inbound calls per day and approx. 6.5 inbound faxes per hour. You will collect and enter patient data, including clinical information for processing requests.

Hiring for multiple positions!

Location: 100% RemoteStart Date: Monday, September 9th 2024

Hourly Rate - $18.00/hr + Monthly Incentive Bonus Opportunity

Training & Nesting Period: 4-6 Weeks Training & Nesting Hours: Monday – Friday 9:00am – 5:30pm EST

Available Shift After Training & Nesting: Monday - Friday, 10:00AM- 6:30PM EST

Responsibilities

This role is for you if:

• You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
• You have strong attention to detail.
• You can follow all company policies, including HIPAA/PHI policy.
• You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• You are fun to work with! We are looking for team members who bring joy to the work they do.

Qualifications

• High School Diploma or GED.
• Minimum 2 years Customer Service experience in a call center environment.
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
• Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).

What we offer:

• Starting Pay for external hires is $18.00 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• PayActiv - access earned income in between paychecks.
• Walgreens Discount - receive up to 25% off eligible items.
• Great culture with a sense of community

CareCentrix maintains a drug-free workplace.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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CareCentrix accepts applications on an ongoing basis until a candidate is identified.