• Job Description

  Req#: A4536-25-0003?language=en&page=997&sort=publicationDateDesc

  Job summary

  £26,554 a year pro rata

  We are looking for an organised and patient-focused Care Coordinator (Prescribing Support) to join our Primary Care Network (PCN) team as part of the Additional Roles Reimbursement Scheme (ARRS). This is a non-clinical role focused on improving medication-related support for patients with complex needs, helping to streamline prescription processes and enhance personalised care planning.

  You will work closely with clinical staff, including pharmacists and GPs, and support patients in navigating prescription services, especially those managing long-term conditions or taking multiple medications. This is not a pharmacy technician post but one that complements clinical roles through effective coordination and communication.

  Main duties of the job

  We are seeking a proactive and patient-focused individual to join our team as a Care Coordinator (Prescribing Support). This vital role bridges patient-facing services and prescription administration, directly supporting GPs and Clinical Pharmacists to streamline medication processes and improve patient care.

  About us

  Bramhall and Cheadle Primary Care Network (PCN) is a thriving network of GP practices located in the Stockport area, committed to delivering high-quality, patient care. We aim to provide innovative and coordinated care, enhancing services for patients while promoting preventative healthcare and managing long-term conditions.

  Our network is built on strong collaboration between member practices, local health services, and community partners. By working closely together, we aim to streamline patient care and improve access to essential services.

  Details

  Date posted

  19 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,554 a year

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  A4536-25-0003

  Job locations

  Hulme Hall Medical Group Handforth

  166 Wilmslow Road

  Handforth

  Wilmslow

  Cheshire

  SK9 3LF

  
  

  Job description

  Job responsibilities

  This role may require working across all five practices within the Primary Care Network.

  Key Responsibilities

  Patient-Facing and Coordination Duties:

  • Provide tailored, non-clinical support for patients on multiple medications or with complex prescribing needs.
  • Help patients understand and manage their prescriptions and signpost to appropriate services.
  • Identify individuals requiring Structured Medication Reviews (SMRs) and help book and follow up appointments.
  • Support the navigation of prescription systems including NHS App, repeat requests, and digital tools.
  • Facilitate shared decision-making and maintain accurate personalised care records.

  Administrative and Communication Duties:

  • Handle repeat prescription requests and assist in the smooth running of prescription workflows.
  • Monitor and track medication-related queries and actions within the clinical system.
  • Participate in MDT (multidisciplinary team) meetings, preparing relevant patient information and recording follow-up actions.

  • Liaise with pharmacies, care homes, and other community providers to ensure joined-up care.
  • This is a role that directly supports GPs and Clinical Pharmacists by relieving administrative burden

  Job description

  Job responsibilities

  This role may require working across all five practices within the Primary Care Network.

  Key Responsibilities

  Patient-Facing and Coordination Duties:

  • Provide tailored, non-clinical support for patients on multiple medications or with complex prescribing needs.
  • Help patients understand and manage their prescriptions and signpost to appropriate services.
  • Identify individuals requiring Structured Medication Reviews (SMRs) and help book and follow up appointments.
  • Support the navigation of prescription systems including NHS App, repeat requests, and digital tools.
  • Facilitate shared decision-making and maintain accurate personalised care records.

  Administrative and Communication Duties:

  • Handle repeat prescription requests and assist in the smooth running of prescription workflows.
  • Monitor and track medication-related queries and actions within the clinical system.
  • Participate in MDT (multidisciplinary team) meetings, preparing relevant patient information and recording follow-up actions.

  • Liaise with pharmacies, care homes, and other community providers to ensure joined-up care.
  • This is a role that directly supports GPs and Clinical Pharmacists by relieving administrative burden

  Person Specification

  Experience

  Essential

  • Have experience in general practice, care coordination, pharmacy, or social care.
  • Demonstrate strong communication and digital skills.
  • Understand NHS primary care workflows and patient pathways.
  • Be confident working across organisational boundaries and engaging with patients and carers.

  Desirable

  • NVQ Level 3 in Health, Social Care, or Business Administration
  • Prior involvement in medication-related patient support, especially in care homes or with vulnerable populations.
  • Experience using EMIS clinical system

  Person Specification

  Experience

  Essential

  • Have experience in general practice, care coordination, pharmacy, or social care.
  • Demonstrate strong communication and digital skills.
  • Understand NHS primary care workflows and patient pathways.
  • Be confident working across organisational boundaries and engaging with patients and carers.

  Desirable

  • NVQ Level 3 in Health, Social Care, or Business Administration
  • Prior involvement in medication-related patient support, especially in care homes or with vulnerable populations.
  • Experience using EMIS clinical system

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Bramhall and Cheadle Hulme Primary Care Network

  Address

  Hulme Hall Medical Group Handforth

  166 Wilmslow Road

  Handforth

  Wilmslow

  Cheshire

  SK9 3LF

  
  

  Employer's website

  https://www.cheadlehulmeandbridgehouse.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Bramhall and Cheadle Hulme Primary Care Network

  Address

  Hulme Hall Medical Group Handforth

  166 Wilmslow Road

  Handforth

  Wilmslow

  Cheshire

  SK9 3LF

  
  

  Employer's website

  https://www.cheadlehulmeandbridgehouse.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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