• Job Description

  Req#: A3072-25-0000?language=en&page=193&sort=publicationDateDesc

  Job summary

  Are you an experienced and empathetic professional looking to play a vital role in primary care? Our busy and friendly GP practice is seeking a dedicated Care Coordinator / Reception Manager to join our team and ensure the smooth running of our front desk and patient care coordination.

  The role will be based across the main practice at Bedford Street Surgery and the branch site at Furzton Medical Centre and will include managing and supporting the reception and admin team to deliver high-quality, patient focused care. The role will support the management and clinical team and ensure the premises and protocols are monitored and updated.

  You will be the key contact for patients and monitor and maintain the development and progress of the care navigators, with support from the supervisors. The role will support the management in audits and projects and require your attention to detail in coordinating care, addressing patient concerns and you will play a vital part in practice and mdt meetings.

  The role requires someone with motivation and compassion who is able to deliver exceptional care, work independently and as part of a team, multitask and work calm and effectively under pressure.

  If you think this role is for you and you have the experience required please submit your cv.

  Main duties of the job

  Manage and support the reception/admin team to deliver high-quality, patient-focused service.

  Coordinate the provision of reception staff and rotas ensuring sufficient cover is provided for periods of leave and other staff absences, working seemlessly with the supervisors.

  Oversee the coordination of patient appointments, follow-ups, and care navigation

  Monitor the day-to-day running of reception and ensure efficient workflow

  Act as a key point of contact for patients, clinicians, and external partners

  Implement and monitor systems for triage using footfall and S1, undertake medical reporting and consent.

  Support the clinical team and care coordination team in achieving QOF, IIF, and other performance targets.

  Ensure compliance with CQC and NHS policies and procedures

  Reviewing and updating reception procedures and pathways as required

  Attend meetings and take and produce minutes and agendas

  Support the management team in the compilation of practice reports and the practice development plan.

  Carry out projects within designated timeframes to meet deadlines

  Undertake staff reviews, training and appraisals.

  About us

  We have two sites, one in Bletchley, Bedford Street Surgery and one in Furzton and are a partnership of five doctors, who serve over 16,000 patients.

  Our practice population is continuing to grow as is our staffing. We have a variety of staff at both of our sites, including practice nurses, nurse practitioners, health care assistants, paramedics, pharmacists and specialist nurses offering a mdt team where we meet monthly to discuss patient care. In administration we have a care coordinator team and a care navigator team who work to provide health care appointments, follow ups and care signposting. Our teams are supported by secretaries, a finance team and practice manager.

  Details

  Date posted

  05 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3072-25-0000

  Job locations

  The Surgery

  4 Bedford Street

  Bletchley

  Milton Keynes

  Buckinghamshire

  MK2 2TX

  
  

  Furzton Medical Centre

  67 Dulverton Drive

  Furzton

  Milton Keynes

  MK4 1EW

  
  

  Job description

  Job responsibilities

  The care coordinator / reception manager is to oversee the day to day operations of the reception team, support front line care of patients and support the management plans, projects and operations within the practice.

  The job will involve coordinating the provision of reception staff to ensure sufficient cover is provided whilst working with the supervisors to ensure the reception team have the required support to deliver patient care.

  The manager with be responsible for building and maintenance checks, completing appraisals, running reports and act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.

  The successful candidate will support the management team by attending meetings and recording minutes and agendas as required and be able to support reception staff and patient care views at mdt meetings.

  Organising day to day activities, adapting quickly to change and working under pressure whilst working autonomously and as part of a team are essential for the successful applicant.

  Job description

  Job responsibilities

  The care coordinator / reception manager is to oversee the day to day operations of the reception team, support front line care of patients and support the management plans, projects and operations within the practice.

  The job will involve coordinating the provision of reception staff to ensure sufficient cover is provided whilst working with the supervisors to ensure the reception team have the required support to deliver patient care.

  The manager with be responsible for building and maintenance checks, completing appraisals, running reports and act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.

  The successful candidate will support the management team by attending meetings and recording minutes and agendas as required and be able to support reception staff and patient care views at mdt meetings.

  Organising day to day activities, adapting quickly to change and working under pressure whilst working autonomously and as part of a team are essential for the successful applicant.

  Person Specification

  Experience

  Essential

  • Experience of working in a health care setting
  • Experience of leading / managing a team
  • Excellent leadership skills
  • Effective time management
  • Good interpersonal skills
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Experience of administrative duties
  • Ability to follow policy and procedure
  • Good Planning & Organising skills
  • Committed to providing outstanding care and service to patients
  • Approachable with a calm and practical but compassionate manner

  Desirable

  • Experience of working in a gp practice
  • Excellent communication skills (written and oral)
  • Strong IT skills (generic)
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Systmone experinence
  • Experience of working with the general public

  Qualifications

  Essential

  • GCSE or equivalent grading A-D

  Desirable

  • Undertaken BLS, Safeguarding & GDPR training

  Person Specification

  Experience

  Essential

  • Experience of working in a health care setting
  • Experience of leading / managing a team
  • Excellent leadership skills
  • Effective time management
  • Good interpersonal skills
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Experience of administrative duties
  • Ability to follow policy and procedure
  • Good Planning & Organising skills
  • Committed to providing outstanding care and service to patients
  • Approachable with a calm and practical but compassionate manner

  Desirable

  • Experience of working in a gp practice
  • Excellent communication skills (written and oral)
  • Strong IT skills (generic)
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Systmone experinence
  • Experience of working with the general public

  Qualifications

  Essential

  • GCSE or equivalent grading A-D

  Desirable

  • Undertaken BLS, Safeguarding & GDPR training

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Bedford Street Surgery

  Address

  The Surgery

  4 Bedford Street

  Bletchley

  Milton Keynes

  Buckinghamshire

  MK2 2TX

  
  

  Employer's website

  https://www.bedfordstreetsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Bedford Street Surgery

  Address

  The Surgery

  4 Bedford Street

  Bletchley

  Milton Keynes

  Buckinghamshire

  MK2 2TX

  
  

  Employer's website

  https://www.bedfordstreetsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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