• Job Description

  Req#: B0158-25-0068?language=en&page=379&sort=publicationDateDesc

  Job summary

  Abbey Medical Practice, part of the Vale of Evesham Primary Care Network (PCN), is looking for a dedicated and compassionate Care Coordinator to join our team. We are committed to providing coordinated and person-centred care, especially for patients with complex needs and those in care homes.

  Main duties of the job

  • Develop personalised care plans in collaboration with patients, carers, and healthcare professionals.
  • Help patients manage appointments, access services, and understand their care options.
  • Coordinate with local health and social care providers to deliver comprehensive support.
  • Identify patients who would benefit from additional services, such as Social Prescribers or Lifestyle Advisors.
  • Maintain accurate and up-to-date records of care packages and follow up on referrals.

  About us

  Vertis / SW Healthcare is a fast-growing provider of community-based healthcare services to NHS patients within South Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.

  Details

  Date posted

  29 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  B0158-25-0068

  Job locations

  Abbey Medical Practice

  Abbey Lane

  Evesham

  Worcestershire

  WR11 4BS

  
  

  Job description

  Job responsibilities

  As a Care Coordinator, you will play a key role in supporting patients and their carers, ensuring they have access to the right services and care. Youll work closely with GPs, care home staff, and community services to ensure seamless and integrated care. You will act as the main point of contact for patients and their families, helping them to manage care plans and promoting their overall health and well-being.Please read the Job Description for a better understanding of the role and requirements.

  Job description

  Job responsibilities

  As a Care Coordinator, you will play a key role in supporting patients and their carers, ensuring they have access to the right services and care. Youll work closely with GPs, care home staff, and community services to ensure seamless and integrated care. You will act as the main point of contact for patients and their families, helping them to manage care plans and promoting their overall health and well-being.Please read the Job Description for a better understanding of the role and requirements.

  Person Specification

  Qualifications

  Essential

  • Good general standard of education

  Desirable

  • Health and social care qualification
  • Training around care planning and co-ordination
  • Training around residential care

  Skills and Knowledge

  Essential

  • Good communication and interpersonal skills
  • Ability to build trust and offer a holistic, solutions focused approach to individual issues
  • Able to network and build effective working relationships
  • Strong influencing skills and the confidence to constructively challenge to effect change
  • Able to work on own initiative and manage own time
  • Excellent organisational skills and an ability to prioritise workload
  • Maintaining boundaries and ensuring clarity and understanding of the role
  • Person-centred approaches
  • Health care systems and processes
  • Local primary care health services and support, both statutory and third sector
  • Safeguarding, confidentiality and GDPR
  • Issues affecting the lives of adults facing disadvantage
  • Issues relating to empowerment and disempowerment
  • Equal opportunities and diversity
  • Ability to self-manage and be creative in your approach to problem solving

  Desirable

  • Use of IT systems including EMIS, Care Notes, Microsoft office, email and database systems, external and internal, although further training will be available

  Experience

  Essential

  • Working with people to empower them to become more confident and develop coping skills
  • Working with people who have complex health and care needs to improve their wellbeing
  • Experience of working dynamically and creatively, solving problems and prioritising work
  • Maintaining accurate, up-to-date records of activities and interventions
  • Experience working in a health and/or social care setting

  Desirable

  • Experience of working in a multi-disciplinary team
  • Working with people with dementia, Alzheimers or other conditions that affect their ability to communicate, and their carers and advocates
  • Experience of advocating for vulnerable adults and/or people with complex needs
  • Experience of Mental Capacity Issues
  • Awareness of issues relating to Advance Care Planning and the ReSPECT process
  • Experience in facilitating or leading change in organisations, systems or ways of working
  • Monitoring and evaluating services and approaches

  Person Specification

  Qualifications

  Essential

  • Good general standard of education

  Desirable

  • Health and social care qualification
  • Training around care planning and co-ordination
  • Training around residential care

  Skills and Knowledge

  Essential

  • Good communication and interpersonal skills
  • Ability to build trust and offer a holistic, solutions focused approach to individual issues
  • Able to network and build effective working relationships
  • Strong influencing skills and the confidence to constructively challenge to effect change
  • Able to work on own initiative and manage own time
  • Excellent organisational skills and an ability to prioritise workload
  • Maintaining boundaries and ensuring clarity and understanding of the role
  • Person-centred approaches
  • Health care systems and processes
  • Local primary care health services and support, both statutory and third sector
  • Safeguarding, confidentiality and GDPR
  • Issues affecting the lives of adults facing disadvantage
  • Issues relating to empowerment and disempowerment
  • Equal opportunities and diversity
  • Ability to self-manage and be creative in your approach to problem solving

  Desirable

  • Use of IT systems including EMIS, Care Notes, Microsoft office, email and database systems, external and internal, although further training will be available

  Experience

  Essential

  • Working with people to empower them to become more confident and develop coping skills
  • Working with people who have complex health and care needs to improve their wellbeing
  • Experience of working dynamically and creatively, solving problems and prioritising work
  • Maintaining accurate, up-to-date records of activities and interventions
  • Experience working in a health and/or social care setting

  Desirable

  • Experience of working in a multi-disciplinary team
  • Working with people with dementia, Alzheimers or other conditions that affect their ability to communicate, and their carers and advocates
  • Experience of advocating for vulnerable adults and/or people with complex needs
  • Experience of Mental Capacity Issues
  • Awareness of issues relating to Advance Care Planning and the ReSPECT process
  • Experience in facilitating or leading change in organisations, systems or ways of working
  • Monitoring and evaluating services and approaches

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  SW Healthcare

  Address

  Abbey Medical Practice

  Abbey Lane

  Evesham

  Worcestershire

  WR11 4BS

  
  

  Employer's website

  http://www.swhealthcare.org.uk (Opens in a new tab)

  Employer details

  Employer name

  SW Healthcare

  Address

  Abbey Medical Practice

  Abbey Lane

  Evesham

  Worcestershire

  WR11 4BS

  
  

  Employer's website

  http://www.swhealthcare.org.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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