• Job Description

  Req#: E0008-WKF253?language=en&page=9&sort=publicationDateDesc

  Job summary

  West Kent Primary Care (WKPC) is seeking to employ a Care Coordinator on behalf of Weald Primary Care Network (PCN).

  Interview date: scheduled for the morning of Thursday 3 July and the morning of Friday 4 July 2025 at West Kent Primary Care's offices at the Hospice in the Weald (Pembury).

  Main duties of the job

  As a Care Coordinator for Weald Primary Care Network, you will be working closely with GPs, other primary care professionals within the PCN and your Care Coordination colleagues to coordinate and navigate health and care systems, making sure that personalised care and support is made available to patients and their carers. This is predominantly an administrative role, working with EMIS and other primary care systems to support practices in meeting contractual requirements to ensure each patient is invited to appointments as required. You may also be talking directly with patients with a cancer diagnosis to ensure the right information and support is provided to them at the right time.

  We are looking for candidates who are enthusiastic, adaptable to change and have a good level of competence in use of IT in systems. Candidates should exhibit good organisational skills and the ability to communicate effectively with a wide range of healthcare professionals and other stakeholders including patients, families and carers.

  About us

  West Kent Primary Care will act as employer for this role. We are a collaborative and ambitious GP Federation working with GP practices across Sevenoaks, Weald, Tonbridge, Tunbridge Wells, Malling, and Maidstone to improve General Practice provision in the area. West Kent Primary Care are a supportive and friendly organisation whose aim is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

  What we can offer:

  • Favourable terms and conditions
  • Match NHS Annual Leave entitlement
  • NEST and NHS Pension
  • A comprehensive induction into the company followed by a local induction to introduce you to the role
  • Training, support, and development in your career
  • Flexible working arrangements
  • Recognition via Employee of the Month scheme
  • Wellbeing support and Employee Assistance Programme

  *Due to the geographical location and travel required for the role, it would be beneficial to have a full driving license.

  Details

  Date posted

  09 June 2025

  Pay scheme

  Other

  Salary

  £25,147 to £27,596 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  E0008-WKF253

  Job locations

  Hospice In The Weald

  Maidstone Road

  Pembury

  Tunbridge Wells

  Kent

  TN2 4TA

  
  

  Job description

  Job responsibilities

  Job purpose

  This role will require the post holder to support practices with achieving Quality Outcomes Framework (QOF), Investment and Impact Fund (IIF), Direct Enhanced Service (DES) and Care Quality Commission (CQC) requirements; full support and training will be given. This role will involve working in practices, working from home and occasional work in the offices at West Kent Primary Care. In addition, you will be working closely with practice teams to organise and monitor patient access to services in particular chronic disease clinics.

  More specifically the role may include:

  • Monitoring urgent 2 week wait referrals
  • Review of vaccination achievements and to assist in appointments for target groups
  • Providing personalised care to target groups
  • Making patients aware of when routine appointments are due and supporting with booking these appointments
  • Assist with administrative work around personalised care
  • Supporting practices with system usage and ensuring systems are updated
  • Assisting with medicine monitoring for drugs such as DOACs

  The remit of this role is wide ranging and will adapt as our practice and PCN priorities change.

  Key requirements

  • Excellent communication skills as well as the ability to articulate complex information both verbally and in writing.
  • General ability to learn new IT systems and work with Excel and other Microsoft applications.
  • Able to manage own workload and time, flexible and able to meet deadlines.
  • Be willing to undertake Personalised Care Institute course and e-learning modules.

  Key responsibilities

  • Provide administrative support to GP Practices and PCN Teams.
  • Take lead role in managing recall systems for chronic disease management.
  • Good interpersonal skills with ability to establish rapport with patients and multiple teams.
  • Promote and maintain professional relationships with key PCN, practice and external staff when carrying out role.
  • Involvement in other defined PCN projects where required.
  • Requirement to travel between GP practices.

  Working relationships

  Although focused on practice-based work, the role will require regular interface with other professionals to promote greater integration of the PCN in the wider community setting including:

  • Patients
  • GPs, nurses, and other practice staff
  • PCN Clinical Director
  • Other healthcare professionals involved in medicines management including Clinical Pharmacists
  • GP prescribing leads in practices
  • Community nurses and other allied health professionals including learning disability nurses.
  • Community pharmacists and support staff
  • Hospital staff with responsibilities for prescribing and medicines optimisation
  • Care Home staff where required

  PLEASE SEE THE ATTACHED JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS

  Job description

  Job responsibilities

  Job purpose

  This role will require the post holder to support practices with achieving Quality Outcomes Framework (QOF), Investment and Impact Fund (IIF), Direct Enhanced Service (DES) and Care Quality Commission (CQC) requirements; full support and training will be given. This role will involve working in practices, working from home and occasional work in the offices at West Kent Primary Care. In addition, you will be working closely with practice teams to organise and monitor patient access to services in particular chronic disease clinics.

  More specifically the role may include:

  • Monitoring urgent 2 week wait referrals
  • Review of vaccination achievements and to assist in appointments for target groups
  • Providing personalised care to target groups
  • Making patients aware of when routine appointments are due and supporting with booking these appointments
  • Assist with administrative work around personalised care
  • Supporting practices with system usage and ensuring systems are updated
  • Assisting with medicine monitoring for drugs such as DOACs

  The remit of this role is wide ranging and will adapt as our practice and PCN priorities change.

  Key requirements

  • Excellent communication skills as well as the ability to articulate complex information both verbally and in writing.
  • General ability to learn new IT systems and work with Excel and other Microsoft applications.
  • Able to manage own workload and time, flexible and able to meet deadlines.
  • Be willing to undertake Personalised Care Institute course and e-learning modules.

  Key responsibilities

  • Provide administrative support to GP Practices and PCN Teams.
  • Take lead role in managing recall systems for chronic disease management.
  • Good interpersonal skills with ability to establish rapport with patients and multiple teams.
  • Promote and maintain professional relationships with key PCN, practice and external staff when carrying out role.
  • Involvement in other defined PCN projects where required.
  • Requirement to travel between GP practices.

  Working relationships

  Although focused on practice-based work, the role will require regular interface with other professionals to promote greater integration of the PCN in the wider community setting including:

  • Patients
  • GPs, nurses, and other practice staff
  • PCN Clinical Director
  • Other healthcare professionals involved in medicines management including Clinical Pharmacists
  • GP prescribing leads in practices
  • Community nurses and other allied health professionals including learning disability nurses.
  • Community pharmacists and support staff
  • Hospital staff with responsibilities for prescribing and medicines optimisation
  • Care Home staff where required

  PLEASE SEE THE ATTACHED JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS

  Person Specification

  Qualifications

  Desirable

  • Educated to A level in relevant subject or equivalent level

  Other

  Essential

  • Advanced keyboard skills, use of a range of software
  • Car driver

  Analytical and Project Management

  Essential

  • Problem solving skills and ability to respond to sudden unexpected demands
  • Excellent time management skills with the ability to re-prioritise
  • Skills for manipulating information.
  • Skills for supporting project management and planning workload
  • Effective management of own time and diary
  • Ability to work on your own initiative and organise own workload with minimal supervision working to tight and often changing timescales

  Experience

  Essential

  • Knowledge of administrative procedures and information analysis
  • Able to use Microsoft Office applications with above average capability with Word, Excel, and PowerPoint.

  Desirable

  • Previous experience as a practice receptionist or administrator
  • Experience using the clinical systems
  • Basic knowledge of project principles
  • Previously worked in similar position within the health sector

  Communication skills

  Essential

  • Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
  • Ability to pull together comprehensive process documents
  • Negotiating, networking and persuasive skills
  • Ability to communicate effectively at a range of levels

  Person Specification

  Qualifications

  Desirable

  • Educated to A level in relevant subject or equivalent level

  Other

  Essential

  • Advanced keyboard skills, use of a range of software
  • Car driver

  Analytical and Project Management

  Essential

  • Problem solving skills and ability to respond to sudden unexpected demands
  • Excellent time management skills with the ability to re-prioritise
  • Skills for manipulating information.
  • Skills for supporting project management and planning workload
  • Effective management of own time and diary
  • Ability to work on your own initiative and organise own workload with minimal supervision working to tight and often changing timescales

  Experience

  Essential

  • Knowledge of administrative procedures and information analysis
  • Able to use Microsoft Office applications with above average capability with Word, Excel, and PowerPoint.

  Desirable

  • Previous experience as a practice receptionist or administrator
  • Experience using the clinical systems
  • Basic knowledge of project principles
  • Previously worked in similar position within the health sector

  Communication skills

  Essential

  • Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
  • Ability to pull together comprehensive process documents
  • Negotiating, networking and persuasive skills
  • Ability to communicate effectively at a range of levels

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  West Kent Primary Care

  Address

  Hospice In The Weald

  Maidstone Road

  Pembury

  Tunbridge Wells

  Kent

  TN2 4TA

  
  

  Employer's website

  https://westkentprimarycare.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  West Kent Primary Care

  Address

  Hospice In The Weald

  Maidstone Road

  Pembury

  Tunbridge Wells

  Kent

  TN2 4TA

  
  

  Employer's website

  https://westkentprimarycare.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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