• Job Description

  Req#: REF33567Y

  Company Description

  Home Instead Senior Care is the world’s leading provider of home care, live-in care, non-medical care and companionship services for older people. With passionate and motivated staff, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our wonderful Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. Our team has been rated ‘outstanding’ by the Care Quality Commission and we have been rated as a ‘5-star employer’ by WorkBuzz.

  Job Description

  We are seeking a compassionate and organized Care Coordinator to join our team in West Wickham. As a Care Coordinator, you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients. This position requires a detail-oriented individual with excellent communication skills and a passion for supporting those in need.

  • Understand and build effective and efficient schedules around our clients and Care Professionals.
  • Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations
  • Be responsive to changes in the schedule and liaise with relevant team members
  • Match Care Professionals to new clients in conjunction with client services team and arrange introductions
  • Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible
  • Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences
  • Work with the Recruitment team to ensure sufficient current and future staffing levels are met
  • Work with the Care team to ensure new and existing care packages can be resourced and scheduled on a timely basis
  • Add and maintain all client and Care Professionals information onto to the electronic scheduling system
  • Act as our ‘out of hours’ duty officer one evening per week and one weekend per month
  • Act as a reserve Care Professionals on occasion if required
  • Carry out any other duties deemed necessary for the successful operation of the business

  Qualifications

  • Strong organizational skills, with the ability to manage multiple priorities
  • Excellent interpersonal and communication skills, both verbal and written
  • Proficiency (or willingness to learn) scheduling software and other relevant IT systems
  • Demonstrated ability to problem-solve and make decisions in fast-paced environments
  • Empathetic and client-centered approach
  • Strong attention to detail and commitment to maintaining accurate records
  • Flexibility to adapt to changing circumstances and client needs
  • Ability to work collaboratively in a team environment
  • Proactive attitude and willingness to go above and beyond for clients
  • Knowledge of the Bromley Borough area and surrounding communities (beneficial)
  • Valid driver's license and access to reliable transportation

  Additional Information

  • Excellent communication and customer service skills
  • Good literacy and numeracy skills
  • Good presentation skills
  • Computer literate
  • Team player with strong interpersonal skills with the ability to build rapport quickly
  • Excellent attention to detail with the ability to multi-task
  • Logical and analytical with the ability to work on own initiative and meet deadlines.
  • Administrative experience
  • Full driving licence
  • Owner driver
  • Be friendly, calm, patient and able to work under pressure

• About the company

  Home Instead Senior Care UK is a network of franchises specialising relationship-led domiciliary care for the elderly, in support of aging in place.

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