• Job Description

  Req#: 444269
  !*!

  Job Title: Administrator (Care Home)

  Location: Richmond Villages Cheltenham, Hatherley Lane, Cheltenham, Gloucestershire, GL51 6PN

  Salary range: £11.85 per hour - Paid breaks

  Contract: Permanent

  Shift Pattern: The work schedule is 35 hours per week, Monday through Friday, with 8-hour shifts starting at 09:00. There is flexibility for an earlier start if desired.

  We make health happen

  At Bupa, we provide support when it's needed most. Richmond Villages, our retirement village provider, offers person-centred care that supports independence and respects individual choice, enabling residents to live their best lives.

  In the role of Administration, you will provide vital administrative support to both the Care Home and the Head of Care. Your responsibilities will encompass overseeing the care home's daily diary to ensure the delivery of professional and efficient services consistently. You will be the front-of-house support for a 60-bed care home, handling phone calls and customer interactions with care. Additionally, you will aid the Care Home Manager by managing a variety of administrative duties, including the rota system, archiving, processing admission contracts, composing letters, recording minutes, and other related tasks.

  You can expect a thorough induction to help you settle into your new role, followed by continuous training and development opportunities, including apprenticeships. Additionally, you'll have access to our online portal, which offers a range of resources for personal development and free access to LinkedIn's online learning platform.

  You’ll help us make health happen by:

  • Maintaining DoLs applications - tracking progress and chasing applications as required.
  • Entering incidents, accidents, complaints and compliments on the Datix system.
  • Ordering relevant supplies, maintaining an accurate inventory of all medical equipment and ensuring adequate stock levels at all times, including stationary, paperwork forms and all relevant documentation.
  • Updating and maintaining all relevant systems and electronic files, including the rota for payroll and agency staff hours.
  • Following Head of Care or Village Manager approval, you’ll process the booking of agency workers, ensuring accurate information on all workers is obtained.
  • Supporting with funding applications and care home enquiries, ensuring the relevant systems are updated accordingly.
  • Assisting with telephone handling, including taking enquiries from residents, staff and visitors, acting as a receptionist to the Care Home as required.
  • Supporting residents with external medical/health appointments, ensuring transport is booked where required.
  • Dealing with residents’ post, ensuring the correct authorisation is obtained.

  Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).

  Key Skills / Qualifications needed for this role:

  Experience in a care home setting is beneficial. Your prior office experience has rendered you adept in Microsoft Office, especially Word and Excel. You demonstrate both friendliness and professionalism in person and via phone. As an organized and cooperative team player, your dedication and efficiency in work ethic equip you to excel in a dynamic environment and manage a diverse workload.

  Benefits

  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  Joining Bupa in this role you will receive the following benefits and more:

  • My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
  • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
  • Free meal with every shift
  • Holidays - 20 days + Bank Holidays
  • Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
  • Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
  • Wagestream - Have early access up to 40% of your earned wages within minutes.
  • We offer a range of Bupa pension plans – Find out more on our career site
  • Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
  • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
  • Access to discounts at a wide variety of gyms and fitness facilities across the UK

  Why Bupa?

  We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

  We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

  As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

• About the company

  Find out about our premium retirement villages providing Independent and Assisted Living Apartments, and luxury care homes at a range of locations across the UK.

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