At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Care Management Associate is part of the team that supports our Healthy Aging Support Program, responsible for documentation in our platforms, supporting the Analyst Health Coaches and members throughout the Group Coaching process, making outreach calls to the members to remind them of upcoming appointments, and scheduling the Action Plan Review. Our Care Management Associates demonstrate a highly energetic blend of health care navigator and health plan customer support representative.

Additional Responsibilities to include but not limited to the following:

- Effectively meets daily metrics with speed, accuracy, and a positive attitude

- Accurately and consistently documents attendance for each Group Coaching session and follow up in the member’s electronic record, thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements

- Protects the confidentiality of member information and adheres to company policies regarding privacy/ HIPAA

- Effectively supports Analyst Health Coaches during each Group Coaching session, responding promptly to coaches during the session for support needs, and demonstrating empathy and a sense of urgency when appropriate

- Ability to be agile, managing multiple priorities and adapting to change with enthusiasm

- Determined to build strong relationships with peers

- Demonstrates an outgoing, enthusiastic, and caring presence over the telephone

Required Qualifications

- 2 years of experience preferably in customer service, telemarketing and/or sales

- Experience with computers including knowledge of Microsoft Word, Outlook, and Excel

- Strong organizational skills, including effective verbal and written communications skills

Preferred Qualifications

- Experience with data entry and documentation within member records is preferred

- Familiarity with basic medical terminology and/or experience working in the medical field

- Bilingual (Spanish) preferred

Education

High School Diploma or GED

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.