• Job Description

  Req#: A0267-25-0008?language=en&page=256&sort=publicationDateDesc

  Job summary

  Location: Haven Health Surgery, Felixstowe Hours: 18.45 hours per week Mon, Thurs and Friday (flexibility required)

  Salary: Competitive, with NHS pension option available

  Haven Health in Felixstowe is a thriving practice dedicated to delivering high-quality healthcare in a supportive and friendly environment. We are looking for an enthusiastic and flexible Care Navigator to join our team and to contribute in providing excellent patient care.

  As a Care Navigator, you will play a pivotal role in delivering patient care and services from the first encounter to our diverse patient population. You will be well supported by an established team to provide comprehensive support and manage day to day interactions as you will be a focal point for our patients in accessing appropriate heath care.

  Main duties of the job

  To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.

  To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.

  Facilitate effective communication between patients and members of the healthcare community.

  Ideally we would seek a candidate with primary care experience however to facilitate patient access via AskmyGP and SystmOne - training will be given.

  About us

  Haven Health is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning.

  Our team includes:

  Care Navigators, Prescription Clerks, Medical Secretary, Administrative team as well a GP Partners and Salaried GPs, Nurse Practitioners, Practice Nurses, HealthCare Assistants and adedicated Medicines Management Team together with a Home Visiting Paramedic Team

  What We Offer

  A welcoming and supportive team environment

  A competitive salary

  The option to join the NHS pension scheme

  A host of high street discounts and salary sacrifice schemes

  Free staff parking

  We're within easy access of Ipswich being just 20mins away minutes away by car

  We are part of Suffolk Primary Care, a group of seven GP practices across Suffolk, offering extensive support and networking opportunities.

  Details

  Date posted

  20 August 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0267-25-0008

  Job locations

  Haven Health

  Grange Farm Avenue

  Felixstowe

  Suffolk

  IP11 2XD

  
  

  Job description

  Job responsibilities

  To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.

  To ensure that telephones are answered promptly and politely, accurate messages taken and transferred to the appropriate person as necessary, supplying information as required in a timely fashion.

  Use the surgery clinical computer system for appointments, patient data, repeat prescriptions and other patient related tasks. (Our ideal candidate will have primary care experience however, training will be provided where necessary)

  Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need.

  To advise patients of relevant charges for private services, accept payment and issue receipts if necessary

  To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use.

  Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers.

  Job description

  Job responsibilities

  To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.

  To ensure that telephones are answered promptly and politely, accurate messages taken and transferred to the appropriate person as necessary, supplying information as required in a timely fashion.

  Use the surgery clinical computer system for appointments, patient data, repeat prescriptions and other patient related tasks. (Our ideal candidate will have primary care experience however, training will be provided where necessary)

  Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need.

  To advise patients of relevant charges for private services, accept payment and issue receipts if necessary

  To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use.

  Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths
  • One years experience in busy customer service or reception environment.
  • Experience of working in a team.
  • IT literate preferably confident using microsoft Office
  • Understanding of health and safety policies and procedures.
  • Ability to translate information and details accurately, both verbally and in writing.

  Desirable

  • Previous NHS experience
  • Experience of clinical systems, including SystmOne.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths
  • One years experience in busy customer service or reception environment.
  • Experience of working in a team.
  • IT literate preferably confident using microsoft Office
  • Understanding of health and safety policies and procedures.
  • Ability to translate information and details accurately, both verbally and in writing.

  Desirable

  • Previous NHS experience
  • Experience of clinical systems, including SystmOne.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Haven Health

  Address

  Haven Health

  Grange Farm Avenue

  Felixstowe

  Suffolk

  IP11 2XD

  
  

  Employer's website

  https://www.havenhealth.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Haven Health

  Address

  Haven Health

  Grange Farm Avenue

  Felixstowe

  Suffolk

  IP11 2XD

  
  

  Employer's website

  https://www.havenhealth.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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