• Job Description

  Req#: C9348-25-1942?language=en&page=108&sort=publicationDateDesc

  Job summary

  We are looking for an enthusiastic and experienced GP Receptionist to join our friendly and busy GP Practice. This will be primarily within our telephone hub at Waterside Medical Centre; although there will be some need to work across all our Gosport sites. You will need to be able to demonstrate strong interpersonal, communication and presentation skills, be organised and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with an understanding, acceptance and adherence to the need for strict confidentiality.

  As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential as full training will be provided.

  Main duties of the job

  The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Care Navigator Lead, dependent on current and evolving practice workload and staffing levels:

  * Unlock and open surgery ready for business on time.

  * Switch on and log in to all reception and clinician's computers.

  * Retrieve signed prescriptions from locked cupboard and place in correct order in script box.

  * Answer the telephone to make, cancel or change patient appointments.

  * Deal enquiries raised by patients plus check in for appointments.

  * Deal with any patient issues in confidence, escalating to Supervisor for any complaints.

  * Cancel clinics under direction and re-book patients.

  * Meet and greet any visitors coming into the practice.

  * Be the first point of contact for any queries via telephone or face to face directing to most relevant person.

  * Scanning and coding of letters and relevant correspondence into patient's notes.

  * Checking and actioning workflow tasks within the Clinical System.

  * Re-print forms issued on ICE by clinicians.

  * Prepare samples for collections.

  * Check waiting room at intervals during the day for any health and safety issues that may affect users.

  * Close surgery at the end of day and switch to night service. Follow protocol for shutting surgery at night and preparing for next days business.

  * Ensure security of data at all times.

  About us

  Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

  With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

  Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

  Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

  Details

  Date posted

  31 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year Please note for part time hours the salary will be pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  348-CSS-8858

  Job locations

  Waterside Medical Centre

  Mumby Road

  Gosport

  Hampshire

  PO12 1BA

  
  

  Job description

  Job responsibilities

  Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

  We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

  Job description

  Job responsibilities

  Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

  We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

  Person Specification

  Qualifications

  Essential

  • *Good general education -- evidence of literacy and numeracy, e.g. GCSE's in Maths/English.
  • *Sound knowledge of Microsoft Office.
  • *Customer services experience

  Desirable

  • Working knowledge of Emis Web

  Experience

  Essential

  • * Excellent communication skills.
  • * Good organisational skills.
  • * Impeccable telephone manner.
  • * Ability to use own initiative.
  • * Good and accurate IT skills

  Person Specification

  Qualifications

  Essential

  • *Good general education -- evidence of literacy and numeracy, e.g. GCSE's in Maths/English.
  • *Sound knowledge of Microsoft Office.
  • *Customer services experience

  Desirable

  • Working knowledge of Emis Web

  Experience

  Essential

  • * Excellent communication skills.
  • * Good organisational skills.
  • * Impeccable telephone manner.
  • * Ability to use own initiative.
  • * Good and accurate IT skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hampshire and Isle of Wight Healthcare NHS Foundation Trust

  Address

  Waterside Medical Centre

  Mumby Road

  Gosport

  Hampshire

  PO12 1BA

  
  

  Employer's website

  https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Hampshire and Isle of Wight Healthcare NHS Foundation Trust

  Address

  Waterside Medical Centre

  Mumby Road

  Gosport

  Hampshire

  PO12 1BA

  
  

  Employer's website

  https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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