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Job Description
- Req#: A0598-25-0000?language=en&page=921&sort=publicationDateDesc
- Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits
- 23.7% employer contribution
- Low monthly payments, no deposit, no credit check
- Fully comprehensive insurance, servicing, tyres & breakdown cover
- Up to £2,000 annual SPC contribution (subject to conditions)
- Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships
- Please see attached job description and person specification
- Please see attached job description and person specification
- Please see attached job description and person specification
- Please see attached job description and person specification
Job summary
Derby Road Practice, part of Suffolk Primary Care is looking for a care navigator to join their established team
Main duties of the job
As part of Suffolk Primary Care, which is a group of 7 GP practices across Suffolk, we are seeking to recruit an enthusiastic and flexible care navigator, with strong customer service skills, for Derby Road in Ipswich who look after over 19,300 patients.
Derby Road have 2 sites, based in the heart of Ipswich, with close travel links to the beautiful Suffolk countryside and the Suffolk coast.
The vacancy is for 16 hours a week; however, this may be negotiable for the right candidate. Flexibility is crucial to accommodate training, holidays and occasional sickness.
We have an established team with a strong focus on customer service and communication. We would love to hear from candidates with GP surgery experience although we would also like to hear from those that can show flexibility and a range of transferable skills.
The successful candidate should be able to work calmly and professionally as part of a team. You should have the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.
The interview panel will consist of a minimum of 2 people. Shortlisting will be on Wednesday 16th July 2025 with interviews on Wednesday 23rd July 2025.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
Electric Car Salary Sacrifice Scheme:
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Details
Date posted
20 June 2025
Pay scheme
Other
Salary
£24,246 to £25,693 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0598-25-0000
Job locations
52 Derby Road
Ipswich
IP3 8DN
Job descriptionJob description
Job responsibilities
To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
Facilitate effective communication between patients and members of the healthcare community.
Handle patient complaints in accordance with practice protocols.
To provide an efficient and accurate support to the secretarial team, clinicians & patients.
Job responsibilities
To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
Facilitate effective communication between patients and members of the healthcare community.
Handle patient complaints in accordance with practice protocols.
To provide an efficient and accurate support to the secretarial team, clinicians & patients.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Derby Road Practice
Address
52 Derby Road
Ipswich
IP3 8DN
Employer's website
https://www.derbyroadpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Derby Road Practice
Address
52 Derby Road
Ipswich
IP3 8DN
Employer's website
https://www.derbyroadpractice.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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