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Job Description
- Req#: A1739-25-0014?language=en&page=55&sort=publicationDateDesc
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- To partake in and help build on bespoke training for the Care Navigation service alongside Clinical Support
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs.
- Apply practice policies, standards, and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in and complete audits where appropriate completing reports to detail these
- Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- To partake in and help build on bespoke training for the Care Navigation service alongside Clinical Support
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs.
- Apply practice policies, standards, and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in and complete audits where appropriate completing reports to detail these
- Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function
- Evidence of a good general standard of education at GCSE level or equivalent
- NVQ Administration level 3 or equivalent level of experience.
- Active Signposting or Care Navigation Training Qualification
- Customer Service Qualification
- Able to travel between sites when required
- Demonstrate willingness to learn and develop within the role
- The candidate must demonstrate an understanding of our values.
- Effective communication and interpersonal skills (Written and Oral)
- Good level of computer literacy
- Strong Customer service skills
- Ability to co-ordinate Multidisciplinary teams to a desired end goal
- Effective time Management (planning and organising) to be able to meet strict deadlines
- Ability to follow clinical Policy and Procedure
- Ability to deal with sensitive issues often within hostile or emotional situations.
- Ability to use own initiative and work under minimum supervision and determine own workload.
- Able to work well as part of a team.
- Evidence of problem solving and improving processes
- Recognise own development needs and identify how these may be met
- Confidence in ability to understand practice policy and protocols
- Understanding of databases, coding, and extraction of data for reporting purposes
- Sensitive and empathetic in distressing situations
- Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate
- Experience of working in Primary Care
- Experience of working with the public
- Experience of working in a busy environment
- An understanding of Clinical Terminology
- Knowledge of the GDPR and how this is applied in practice.
- Understanding of different patients and carer groups and needs.
- Awareness of the importance of safeguarding and procedures.
- Be aware of confidentiality and data protection when handling sensitive information.
- Accurate, attention to detail.
- Completing audits.
- Data analysis and reporting.
- Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms (including dementia)
- Understand the basic principle of self-care for people
- Experience of working in within a General Practice environment
- Up-to date knowledge of services and health resources in the local area.
- Good working knowledge and experience of using System One.
- Evidence of a good general standard of education at GCSE level or equivalent
- NVQ Administration level 3 or equivalent level of experience.
- Active Signposting or Care Navigation Training Qualification
- Customer Service Qualification
- Able to travel between sites when required
- Demonstrate willingness to learn and develop within the role
- The candidate must demonstrate an understanding of our values.
- Effective communication and interpersonal skills (Written and Oral)
- Good level of computer literacy
- Strong Customer service skills
- Ability to co-ordinate Multidisciplinary teams to a desired end goal
- Effective time Management (planning and organising) to be able to meet strict deadlines
- Ability to follow clinical Policy and Procedure
- Ability to deal with sensitive issues often within hostile or emotional situations.
- Ability to use own initiative and work under minimum supervision and determine own workload.
- Able to work well as part of a team.
- Evidence of problem solving and improving processes
- Recognise own development needs and identify how these may be met
- Confidence in ability to understand practice policy and protocols
- Understanding of databases, coding, and extraction of data for reporting purposes
- Sensitive and empathetic in distressing situations
- Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate
- Experience of working in Primary Care
- Experience of working with the public
- Experience of working in a busy environment
- An understanding of Clinical Terminology
- Knowledge of the GDPR and how this is applied in practice.
- Understanding of different patients and carer groups and needs.
- Awareness of the importance of safeguarding and procedures.
- Be aware of confidentiality and data protection when handling sensitive information.
- Accurate, attention to detail.
- Completing audits.
- Data analysis and reporting.
- Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms (including dementia)
- Understand the basic principle of self-care for people
- Experience of working in within a General Practice environment
- Up-to date knowledge of services and health resources in the local area.
- Good working knowledge and experience of using System One.
Job summary
We require Care Navigators to join our team, are you who we are looking for?
We are a forward thinking, single practice PCN, based in Plympton and Ivybridge (Devon). We have a list size of 43,000 patients. This has allowed us to recognise the skills and knowledge within our Group and expand our team to offer our patients the best care. To ensure job security, the practice employs all members of the PCN.
Are you someone who is dynamic, energetic and a positive team member that is passionate about patient care?
The ideal candidate must have a flexible can-do attitude with excellent communication skills and able to provide clear effect support to patients. You must be able to work well with others and drive the non-clinical link in a multi-disciplinary team. This is an interesting and challenging role, pivotal to patient care.
If you have the drive, ambition and energy to join a winning team, then we want you!
We have the following shift pattern available: 26.25 hour posts
Job 1
Monday 8 - 1.15
Tuesday 1 - 6.15
Wednesday 8 - 1.15
Thursday 1 - 6.15
Friday 8 1.15
Job 2
Monday 1 - 6.15
Tuesday 8 - 1.15
Wednesday 1 - 6.15
Thursday 8-1.15
Friday 1-6.15
If you would like more information about this exciting opportunity, please email tsowden@nhs.net
Main duties of the job
The post holder will work as part of an MDT supporting the triage and signposting function for all consultation requests. Working the clinical team, you will act as care navigator for our patients, making basic need assessments to identify appropriate services and support to meet their care needs.
About us
Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.
If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.
Details
Date posted
20 May 2025
Pay scheme
Other
Salary
£12.65 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1739-25-0014
Job locations
Ivybridge Medical Practice
Station Road
Ivybridge
Devon
PL210AJ
Job descriptionJob description
Job responsibilities
Key tasks
Process and effectively signpost patients to the appropriate healthcare services and to appropriate local services: this requires awareness and knowledge of services/ providers and how to direct people toward them
Process patient requests for appointments, performing an assessment of patients needs
Initiate contact with and respond to requests from patients, team members and external agencies
Enter appropriate coding data on SystmOne where required
Input data into the patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Support sifting clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Maintain and monitor all online requests are action in a timely manner
Support Care Navigators, providing cover during staff absences
Organisation of patient contacts considering symptoms and priority flags
To be able to work autonomously
Maintain a clear sense of role and responsibility within a team
Patient/Customer Care:
Process online consultations requests for appointments, visits, medication support and telephone consultations.
Identify the care and support needs of the patients and ensure there are signposted correctly
Support patients to utilise support links and other services when required
Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.
Access up-to-date, accurate information for a range of services to provide support for an individual and where appropriate carers
Initiating contact with and responding to, requests from patients, team members and external agencies
Communicate clearly and sensitively with patients, family members and other professionals
Adapt communication style and method to best support patient preference and need
Other tasks:
Undertake a variety of System One tasks to assist in the smooth running of the service.
Responding to system wide alerts.
Contributing to the development and improvement of services to patients.
To assist your colleagues in learning new procedures and offering support across the team when required.
Assist in devising and getting agreement on multi-agency guidance to support the MDT function.
Personal/Professional Development
The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Communication
The postholder should recognize the importance of effective communication within the team and will strive to:
Quality
The postholder will strive to maintain and improve quality within the practice, and will:
Contribution to the implementation of services
The postholder will:
The details contained in this Job Description are not exhaustive and may change as the post develops.
Health and Safety
Ensure all members of staff comply with the Groups health and safety policy
Carry out risk assessments to comply with current Health and Safety legislation
Ensure any health and safety concerns are reported to the Operations Manager
To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights
The details contained in this job description are not exhaustive and may change as the post develops.
Governance:
Identify and record risks and issues, developing contingency plans with service and contract leads
Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice
Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement
Confidentiality:
To maintain confidentiality of information acquired while undertaking duties for the practice.
The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.
In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Any breach of confidentiality will be regarded as gross misconduct.
Training:
Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to date
Job responsibilities
Key tasks
Process and effectively signpost patients to the appropriate healthcare services and to appropriate local services: this requires awareness and knowledge of services/ providers and how to direct people toward them
Process patient requests for appointments, performing an assessment of patients needs
Initiate contact with and respond to requests from patients, team members and external agencies
Enter appropriate coding data on SystmOne where required
Input data into the patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Support sifting clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Maintain and monitor all online requests are action in a timely manner
Support Care Navigators, providing cover during staff absences
Organisation of patient contacts considering symptoms and priority flags
To be able to work autonomously
Maintain a clear sense of role and responsibility within a team
Patient/Customer Care:
Process online consultations requests for appointments, visits, medication support and telephone consultations.
Identify the care and support needs of the patients and ensure there are signposted correctly
Support patients to utilise support links and other services when required
Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.
Access up-to-date, accurate information for a range of services to provide support for an individual and where appropriate carers
Initiating contact with and responding to, requests from patients, team members and external agencies
Communicate clearly and sensitively with patients, family members and other professionals
Adapt communication style and method to best support patient preference and need
Other tasks:
Undertake a variety of System One tasks to assist in the smooth running of the service.
Responding to system wide alerts.
Contributing to the development and improvement of services to patients.
To assist your colleagues in learning new procedures and offering support across the team when required.
Assist in devising and getting agreement on multi-agency guidance to support the MDT function.
Personal/Professional Development
The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Communication
The postholder should recognize the importance of effective communication within the team and will strive to:
Quality
The postholder will strive to maintain and improve quality within the practice, and will:
Contribution to the implementation of services
The postholder will:
The details contained in this Job Description are not exhaustive and may change as the post develops.
Health and Safety
Ensure all members of staff comply with the Groups health and safety policy
Carry out risk assessments to comply with current Health and Safety legislation
Ensure any health and safety concerns are reported to the Operations Manager
To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights
The details contained in this job description are not exhaustive and may change as the post develops.
Governance:
Identify and record risks and issues, developing contingency plans with service and contract leads
Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice
Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement
Confidentiality:
To maintain confidentiality of information acquired while undertaking duties for the practice.
The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.
In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Any breach of confidentiality will be regarded as gross misconduct.
Training:
Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to date
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Other
Essential
Skills
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Other
Essential
Skills
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Beacon Medical Group
Address
Ivybridge Medical Practice
Station Road
Ivybridge
Devon
PL210AJ
Employer's website
Employer details
Employer name
Beacon Medical Group
Address
Ivybridge Medical Practice
Station Road
Ivybridge
Devon
PL210AJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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