NHS

Care Navigator


PayCompetitive
LocationLiverpool/England
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: A5496-25-0001?language=en&page=395&sort=publicationDateDesc

      Job summary

      We currently have 2 openings in our care navigation team at Oak vale. One is for a 12 month maternity post with always the possibility of staying on permanent if there is an opening/for the right person. The 2nd post is a full time/ part time permanent position due to one of our longstanding care navigators taking partial retirement.

      Main duties of the job

      The role will involve working on the front line for the surgery aiding patients with their healthcare needs.

      Main duties include processing prescriptions, scanning documents onto the system, registering new patients, actioning tasks from GPs/nurses, processing online consultation forms, appointment booking/signposting to relevant services and general phone call/front desk duties answering any patient queries.

      About us

      Oak Vale Medical Centre has been a long, established GP practice providing medical care for generations of families for more than 90 years and pride ourselves on being patient-centred. We are committed to the education of future doctors and have been a training practice for several decades, with more than 12,500 patients and the list is growing all the time. All salaried doctors were our registrars and returned as GPs, once they finished their training.

      We have a full compliment of GPs, Nurses, HCA's as well as junior doctors and in-house Network staff such as, an ANP, Pharmacist and Physiotherapist.

      Training is important to us. We have employed apprentices for more than10 years now and most go on to have permanent positions within the practice.

      We are high achievers for QOF and are part of a successful Primary Care Network called iGPC

      Details

      Date posted

      06 May 2025

      Pay scheme

      Other

      Salary

      Depending on experience

      Contract

      Permanent

      Working pattern

      Full-time, Part-time

      Reference number

      A5496-25-0001

      Job locations

      The Fiveways Centre

      215 Childwall Road

      Liverpool

      L15 6UT


      Job description

      Job responsibilities

      Working on our front line care navigation team:

      Contact patients, via text or letters

      Requesting lab tests

      Action tasks from clinicians

      Handling patient queries on the phone or in person, booking patient appointments, signposting

      Scanning

      Repeat prescription processing

      Registering new patients

      Processing online consultation forms

      Job description

      Job responsibilities

      Working on our front line care navigation team:

      Contact patients, via text or letters

      Requesting lab tests

      Action tasks from clinicians

      Handling patient queries on the phone or in person, booking patient appointments, signposting

      Scanning

      Repeat prescription processing

      Registering new patients

      Processing online consultation forms

      Person Specification

      Experience

      Desirable

      • - Experience of working in a healthcare setting/primary care.
      • Experience of working in Gp reception
      • Demonstrate good interpersonal skills Demonstrate high attendance and punctuality Patient-centred and demonstrate willingness to help
      Person Specification

      Experience

      Desirable

      • - Experience of working in a healthcare setting/primary care.
      • Experience of working in Gp reception
      • Demonstrate good interpersonal skills Demonstrate high attendance and punctuality Patient-centred and demonstrate willingness to help

      Employer details

      Employer name

      Oak Vale Medical Centre

      Address

      The Fiveways Centre

      215 Childwall Road

      Liverpool

      L15 6UT


      Employer's website

      https://oakvalemedicalcentre.co.uk/ (Opens in a new tab)

      Employer details

      Employer name

      Oak Vale Medical Centre

      Address

      The Fiveways Centre

      215 Childwall Road

      Liverpool

      L15 6UT


      Employer's website

      https://oakvalemedicalcentre.co.uk/ (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.