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Job Description
- Req#: A1545-25-0001?language=en&page=445&sort=publicationDateDesc
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A warm, inclusive, and supportive team environment
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Flexible working options to support worklife balance
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Regular team meetings and wellbeing check-ins
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Ongoing training and development opportunities
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A modern, purpose-built building with great facilities
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Staff social events and team-building activities
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The opportunity to make a real and lasting difference in our community
- GCSE grade A to C in English and Maths
- Qualified in Phlebotomy
- Experience of dealing with the general public
- Experience of working in primary care
- Experience of working in a GP practice
- GCSE grade A to C in English and Maths
- Qualified in Phlebotomy
- Experience of dealing with the general public
- Experience of working in primary care
- Experience of working in a GP practice
Job summary
We're looking for two part time friendly, proactive Care Navigators to be the welcoming face of our practice and the vital first point of contact for our diverse patient community. In this role, youll support patients in accessing the right care at the right time, working closely with our clinical and admin teams to help deliver high-quality, compassionate services.
If you're passionate about people, love solving problems, and thrive in a fast-paced environment, wed love to hear from you. In return, we offer a supportive team, opportunities for training and progression, fantastic staff incentives and the chance to make a real difference every day.
Main duties of the job
Act as the first point of contact for patients, both in person and over the phone, providing a welcoming and professional service
Signpost patients to the most appropriate service or healthcare professional, using practice protocols and clinical triage systems
Manage appointment bookings, cancellations, and queries using the practices clinical system
Work closely with GPs, nurses, and other team members to ensure smooth coordination of patient care
Handle sensitive information with confidentiality and professionalism
Support patients in navigating health and community services, promoting self-care where appropriate
Help maintain accurate patient records and contribute to the efficient running of the reception and admin functions
About us
The Arch Medical Practice is a large, well-established GP surgery located in Hulme, just a short distance from Manchester City Centre. Were proud to serve a diverse community and are committed to delivering excellent, inclusive, and compassionate healthcare.
Our team includes experienced GPs, practice nurses, healthcare assistants, clinical pharmacists, care coordinators, mental health workers, and a dedicated admin and reception team. We work closely together in a supportive, friendly, and collaborative environment where everyones contribution is valued.
The atmosphere at the practice is welcoming we believe in pulling together as a team, supporting one another through challenges, and celebrating our successes. Our culture is built on respect, teamwork, and a shared passion for delivering high-quality care.
What we offer:
Whether youre just starting out or bringing valuable experience, youll be welcomed, supported, and encouraged to thrive at The Arch Medical Practice.
Date posted
29 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time, Job share, Flexible working
Reference number
A1545-25-0001
Job locations
175 Royce Road
Hulme
Manchester
M15 5TJ
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Data entry of new and temporary registrations and relevant patient information as required
h. Input data into patients healthcare records as necessary
i. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
Job responsibilities
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Data entry of new and temporary registrations and relevant patient information as required
h. Input data into patients healthcare records as necessary
i. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
Person SpecificationPerson Specification
Qualifications
Desirable
Experience
Essential
Desirable
Qualifications
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Arch Medical Practice
Address
175 Royce Road
Hulme
Manchester
M15 5TJ
Employer's website
https://www.thearchmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Arch Medical Practice
Address
175 Royce Road
Hulme
Manchester
M15 5TJ
Employer's website
https://www.thearchmedicalpractice.co.uk/ (Opens in a new tab)
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About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.