• Job Description

  Req#: A0254-25-0002?language=en&page=893&sort=publicationDateDesc

  Job summary

  West Walk Surgery have an exciting opportunity for someone to join our caring and professional Care Navigator team working 18 hours a week.

  Days to be discussed at interview but you must be available for one 7.30am start and either a 8pm finish on a Monday or a 6.30pm finish on a Thursday.

  We also ask that you are able to offer holiday/sickness cover where needed.

  Main duties of the job

  We are looking for a happy, caring person to assist our patients in being directed to the correct clinician for advice/treatment working alongside our GP led KLINIK team.

  You will be Care navigating by answering phone calls, dealing with patients face to face, sending messages to patients and answering queries sent through our clinical system KLINIK.

  We have an established, friendly Care Navigator team waiting to welcome and train you.

  About us

  West Walk Surgery is a large friendly practice, consisting of 5 GP Partners, 5 salaried GP's, Mental Health Nurse, Pharmacy team, Paramedics, Nurse Practitioner, Practice Nurses and HCA's, all supported by the Care Navigator and Admin teams.

  Details

  Date posted

  17 June 2025

  Pay scheme

  Other

  Salary

  £12.25 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0254-25-0002

  Job locations

  21 West Walk

  Yate

  Bristol

  BS37 4AX

  
  

  Job description

  Job responsibilities

  Job Summary:

  • To ensure that the Practice runs efficiently and that a good service is provided to patients, doctors, colleagues and other agencies.

  • To participate as part of your team. To carry out your duties efficiently and competently. To ensure that patients are attended to quickly and in a friendly manner. To ensure that duties required by Partners or senior staff are carried out swiftly. To assist in the provision of a pleasant working environment for all staff.

  • To work at both the Yate and Coalpit Heath branch surgery.

  Duties and Responsibilities:

  • Work with our GP led KLINIK team.

  • Make future appointments for patients with doctors, nurses and other clinicians.

  • Navigate patients to the most suitable person to deal with their problem.

  • Provide general information such as results of tests carried out.

  • Register regular, temporary, immediately necessary or emergency patients using the approved guidelines.

  • Take visit requests according to guidelines, ensuring you have obtained the patients name, address, telephone number and message.

  • General reception administration

  • When receiving patient samples, record on computer and take to treatment room.

  • When required chaperone a doctor when they are examining a patient.

  • Process sick note certificate requests.

  • Amendments and deductions

    • Print amendments and deductions summary and accept the requests.

    • Private medical work

  • Process incoming and outgoing medical requests.

  • Liaise with outside agencies and patients in connection with medical report requests.

  • Have a good working knowledge of all office equipment and use as required and instructed.

  • Respond to the call assist system as per the guidelines.

  • Use the panic button as per the guidelines.

  • Attend practice meetings as required.

  • Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Job description

  Job responsibilities

  Job Summary:

  • To ensure that the Practice runs efficiently and that a good service is provided to patients, doctors, colleagues and other agencies.

  • To participate as part of your team. To carry out your duties efficiently and competently. To ensure that patients are attended to quickly and in a friendly manner. To ensure that duties required by Partners or senior staff are carried out swiftly. To assist in the provision of a pleasant working environment for all staff.

  • To work at both the Yate and Coalpit Heath branch surgery.

  Duties and Responsibilities:

  • Work with our GP led KLINIK team.

  • Make future appointments for patients with doctors, nurses and other clinicians.

  • Navigate patients to the most suitable person to deal with their problem.

  • Provide general information such as results of tests carried out.

  • Register regular, temporary, immediately necessary or emergency patients using the approved guidelines.

  • Take visit requests according to guidelines, ensuring you have obtained the patients name, address, telephone number and message.

  • General reception administration

  • When receiving patient samples, record on computer and take to treatment room.

  • When required chaperone a doctor when they are examining a patient.

  • Process sick note certificate requests.

  • Amendments and deductions

    • Print amendments and deductions summary and accept the requests.

    • Private medical work

  • Process incoming and outgoing medical requests.

  • Liaise with outside agencies and patients in connection with medical report requests.

  • Have a good working knowledge of all office equipment and use as required and instructed.

  • Respond to the call assist system as per the guidelines.

  • Use the panic button as per the guidelines.

  • Attend practice meetings as required.

  • Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Person Specification

  Experience

  Essential

  • Practical Experience of working with others.
  • Experience of using own initiative.
  • Experience of Customer service.
  • Excellent communication skills.
  • IT skills.
  • Problem solving skills.
  • Team working.
  • Flexibility.
  • Confidentiality.

  Desirable

  • Experience of working in a GP Surgery.
  • Care Navigation trained.

  Qualifications

  Essential

  • GCSE passes in Maths and English.

  Desirable

  • Care Navigation trained

  Person Specification

  Experience

  Essential

  • Practical Experience of working with others.
  • Experience of using own initiative.
  • Experience of Customer service.
  • Excellent communication skills.
  • IT skills.
  • Problem solving skills.
  • Team working.
  • Flexibility.
  • Confidentiality.

  Desirable

  • Experience of working in a GP Surgery.
  • Care Navigation trained.

  Qualifications

  Essential

  • GCSE passes in Maths and English.

  Desirable

  • Care Navigation trained

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  West Walk Surgery

  Address

  21 West Walk

  Yate

  Bristol

  BS37 4AX

  
  

  Employer's website

  https://www.westwalksurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  West Walk Surgery

  Address

  21 West Walk

  Yate

  Bristol

  BS37 4AX

  
  

  Employer's website

  https://www.westwalksurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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