• Job Description

  Req#: A5222-25-0003?language=en&page=202&sort=publicationDateDesc

  Job summary

  We have a vacancy for a Care Navigator / Medical Receptionist at Shaftesbury Medical Centre Leeds LS9 & Church View Surgery LS15

  We are a busy two site Practice and are seeking a reliable and experienced Care Navigator / Receptionist to join our friendly team.

  We can offer 24 to 28.5 hours per week. Shifts will be split across both of our surgeries in LS9 and LS15

  Previous Primary Care / GP surgery experience is preferred but we will also consider applicants with relevant transferable skills.

  We are seeking someone with good interpersonal skills who is able to work under pressure and as part of a team of 10 receptionists dealing with all patient enquiries on the phone and in the surgery and via digital online consultation requests from Patients.

  Both surgeries are in modern purpose built medical centres and include facilities for rest areas and kitchen facilities with free hot drinks, microwaves and fridges. There is free parking on both sites

  Full training will be given to be competent in the role

  We can offer between 24 to 28.5 Hours per week for this role

  Main duties of the job

  Being the 'face' of the Practice to the general public, particularly patients, both in person and on the telephone

  Answer calls

  Care navigate patients to the most appropriate service

  Completing digital online consultation requests on behalf of the Patients for GP services

  Booking Nursing appointments

  Managing admin tasks

  Registering new patients

  Ensuring complete confidentiality whilst on reception

  About us

  We have two purpose built modern medical centres sites

  Shaftesbury Medical Centre, 78 Osmondthorpe Lane, Leeds LS9 9EF

  Church View Surgery, Station Road, Leeds LS15 8BZ

  You will be joining a well established and friendly team of 10 Receptionists supporting a team of 12 doctors and 7 nurses who serve a population of 17,800 patients

  Salary up to £12.46 per hour dependant on experience for 24-28.5 hours a week

  25 days (pro rata to full time) annual leave plus Bank Holidays

  Opportunity to join the NHS Pension scheme

  Annual Appraisal & Personal Development plan including ongoing training

  Staff uniform provided

  Free tea, coffee and chilled water

  On site free parking

  Details

  Date posted

  28 May 2025

  Pay scheme

  Other

  Salary

  £12.46 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5222-25-0003

  Job locations

  Shaftesbury Medical Centre

  78 Osmondthorpe Lane

  Leeds

  LS9 9EF

  
  

  Church View Surgery

  Station Road

  Crossgates

  Leeds

  LS15 8BZ

  
  

  Job description

  Job responsibilities

  Reception

  • Receiving patients, consulting with members of practice team GPs, Nurses, Pharmacists, Physios, Admin
  • Be able to cover all reception positions as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Ensure that telephone system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day

  Appointment System and Digital Online Consultation requests from Patients

  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record
  • Deal with home visit requests, carefully noting all details
  • Arrange transport to hospital appointments for housebound patients

  Room Prep

  • Clinical Rooms are checked at the end of each consulting session and left tidy and secure

  Confidentiality

  • Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times
  • Maintain an awareness of the Freedom of Information Act
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety

  • The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
  • Comply with Practice health & safety policies by following agreed safe working procedures
  • Actively report health & safety hazards and infection hazards immediately
  • Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
  • Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
  • Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
  • Reporting incidents using the organisations Incident Reporting System
  • Using personal security systems within the workplace according to Practice guidelines
  • Making effective use of training to update knowledge and skills

  Job description

  Job responsibilities

  Reception

  • Receiving patients, consulting with members of practice team GPs, Nurses, Pharmacists, Physios, Admin
  • Be able to cover all reception positions as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Ensure that telephone system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day

  Appointment System and Digital Online Consultation requests from Patients

  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record
  • Deal with home visit requests, carefully noting all details
  • Arrange transport to hospital appointments for housebound patients

  Room Prep

  • Clinical Rooms are checked at the end of each consulting session and left tidy and secure

  Confidentiality

  • Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times
  • Maintain an awareness of the Freedom of Information Act
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety

  • The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
  • Comply with Practice health & safety policies by following agreed safe working procedures
  • Actively report health & safety hazards and infection hazards immediately
  • Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
  • Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
  • Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
  • Reporting incidents using the organisations Incident Reporting System
  • Using personal security systems within the workplace according to Practice guidelines
  • Making effective use of training to update knowledge and skills

  Person Specification

  Experience

  Essential

  • Previous experience of working in a busy reception team
  • Good communication skills
  • Calm and sympathetic manner to patients
  • Working well under pressure within a team
  • Confidentiality and discretion
  • Awareness of Data Protection

  Desirable

  • Experience of working within General Practice
  • Experience of using SystmOne

  Person Specification

  Experience

  Essential

  • Previous experience of working in a busy reception team
  • Good communication skills
  • Calm and sympathetic manner to patients
  • Working well under pressure within a team
  • Confidentiality and discretion
  • Awareness of Data Protection

  Desirable

  • Experience of working within General Practice
  • Experience of using SystmOne

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dr Taylor & Partners

  Address

  Shaftesbury Medical Centre

  78 Osmondthorpe Lane

  Leeds

  LS9 9EF

  
  

  Employer's website

  https://www.shaftesbury-churchview.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Dr Taylor & Partners

  Address

  Shaftesbury Medical Centre

  78 Osmondthorpe Lane

  Leeds

  LS9 9EF

  
  

  Employer's website

  https://www.shaftesbury-churchview.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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