NHS
Care Navigator / Medical Receptionist
This job is now closed
Job Description
- Req#: A4083-25-0005?language=en&page=379&sort=publicationDateDesc
- GCSE grade C or above
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Experience of working in a GP practice.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
- GCSE grade C or above
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Experience of working in a GP practice.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
Job summary
Watton Medical Practicehas an exciting opportunity for a receptionist to join our team.
There is more to our receptionist roles than answering the phone and making appointments.In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.Main duties of the job
Our reception team provides general assistance to the practice team and projects a positive and friendly image to our patients and other visitors, either in person, via telephone or our website queries.
About us
We are a busy practice within a growing south Norfolk market town, not far from the coast and the city of Norwich, that offers affordable housing, a vibrant community, and good amenities. Our building is modern, purpose-built and spacious which allows us to be able to adapt services for our ever-growing list size.
The practice is part of the Breckland Alliance PCN consisting of three practices Grove Surgery and School Lane Surgery from Thetford and Watton Medical Practice.
Details
Date posted
19 May 2025
Pay scheme
Other
Salary
£12.30 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A4083-25-0005
Job locations
24 Gregor Shanks Way
Watton
Thetford
Norfolk
IP25 6FA
Job descriptionJob description
Job responsibilities
Please see attached job description for further information about the role and responsibilites of a Care Navigator at Watton Medical Practice.
Job responsibilities
Please see attached job description for further information about the role and responsibilites of a Care Navigator at Watton Medical Practice.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Desirable
Knowledge and Skills
Essential
Qualifications
Essential
Experience
Desirable
Knowledge and Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Watton Medical Practice
Address
24 Gregor Shanks Way
Watton
Thetford
Norfolk
IP25 6FA
Employer's website
https://www.wattonmedicalpractice.co.uk (Opens in a new tab)
Employer details
Employer name
Watton Medical Practice
Address
24 Gregor Shanks Way
Watton
Thetford
Norfolk
IP25 6FA
Employer's website
https://www.wattonmedicalpractice.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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