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Job Description
- Req#: A0350-25-0011?language=en&page=539&sort=publicationDateDesc
- Good standard of education with literacy and numeracy skills
- Qualifications at A level standard
- Experience of working with the general public
- Experience and understanding of medical terminology
- Previous NHS/Primary Care General Practice experience
- Excellent Communication skills
- Excellent IT skills
- Ability to work independently
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne software experience
- Good standard of education with literacy and numeracy skills
- Qualifications at A level standard
- Experience of working with the general public
- Experience and understanding of medical terminology
- Previous NHS/Primary Care General Practice experience
- Excellent Communication skills
- Excellent IT skills
- Ability to work independently
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne software experience
Job summary
Sixways Clinic is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous experience of working within a customer based service is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature.
Part time hours or a job share is considered. Asucessful candidate will need to be able to fulfil one of the set of shifts below:
1st post:
Monday - 12:30 - 20:00
Wednesday - 12.30 - 18.30
Thursday - 12.30 - 18.30
2nd post :
Tuesday - 12:30 - 17:30
Wednesday - 12.30 - 18.30
Thursday - 8.30 - 13.00
Main duties of the job
The Care Navigation role is key to the success of the daily practice operations. This role involves answering the telephone, dealing with enquiries, booking appointments, using and directing patients with our on-line booking systems, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.
The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data.
The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
About us
Sixways Clinic is a friendly GP Practice in Cheltenham Spa. We serve just over 11,000 patients and aim to provide the highest level of care at all times. We have six GP Partners, two Salaried GPs, 2 ANPs, a strong Nursing Team, Admin Team and Care Navigation Team.
Our team is supportive and friendly, and we are looking for a hardworking Medical Secretary to join and support us in continuing our work provide healthcare to our local community.
Details
Date posted
12 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0350-25-0011
Job locations
London Road
Cheltenham
Gloucestershire
GL52 6HS
Job descriptionJob description
Job responsibilities
The post holder will work within our busy Care Navigation Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison. The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.
Job responsibilities
The post holder will work within our busy Care Navigation Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison. The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sixways
Address
London Road
Cheltenham
Gloucestershire
GL52 6HS
Employer's website
Employer details
Employer name
Sixways
Address
London Road
Cheltenham
Gloucestershire
GL52 6HS
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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