• Job Description

  Req#: A0762-25-0007?language=en&page=203&sort=publicationDateDesc

  Job summary

  Previous applicants need not apply.

  We are a very busy practice covering 2 sites We serve as a crucial part of the community, delivering comprehensive primary healthcare services to a large and diverse population. The demand for our services is consistently high, requiring a dynamic, well coordinated team and efficient systems to ensure safe, timely and patient centred care.

  We are looking for a dynamic and versatile individual to join our team. As a very busy GP practice, we need a team member who can thrive in a fast paced environment, adapt to change and bring a proactive, positive approach to patient care and team work.

  Set hours for this post:

  Thursday 8am-6.30pm

  Friday 8am-6.30pm

  Saturday 9am-12pm

  Main duties of the job

  The post requires you to be flexible, responding to varying demands and changing circumstances. Communication, team work, motivated hard work ethic and a sense of humour are essential qualities to succeed in this role. Previous experience in a healthcare reception office is desirable, however full training will be given. Please note this is a reception office based role. Flexibility to cover additional hours for holidays and sickness are essential.

  If you have not heard from us by 29.8.25 please assume you have not been successful.

  About us

  We are a dynamic and supportive training practice, caring for a growing list of over 15,500 patients across two sites: Kingthorne and Edenthorpe Practices. Our team is committed to delivering high-quality care, with our patients at the heart of everything we do.

  This is a busy and varied role, ideal for someone who thrives in a fast-paced environment and is passionate about patient care. Teamwork is essential here, we work collaboratively, and we expect every member of our team to contribute with flexibility, dedication, and a shared commitment to getting the job done.

  Details

  Date posted

  24 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0762-25-0007

  Job locations

  Thorne Road

  Doncaster

  South Yorkshire

  DN1 2EU

  
  

  Thorne Road

  Doncaster

  South Yorkshire

  DN1 2EU

  
  

  37 Church Balk

  Edenthorpe

  Doncaster

  South Yorkshire

  DN3 2LX

  
  

  Job description

  Job responsibilities

  JOB TITLE: Care Navigator

  DEPARTMENT: Reception

  Reports to: Workforce Administrator/Management Team

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job Responsibilities:

  Reception & Administration

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance with practice policies and protocols

  • Receiving patients consulting with members of Practice team, directing to self arrival where appropriate.
  • Promote services to patients ie NHS Aapp, online registration, Accurx.

  Appointments

  • Process appointment & visit requests for appointments from patients by telephone, online and in person using the KT Total Triage model.

  IT

  • Registrations of new patients
  • Process repeat prescription requests in accordance with Practice guidelines.

  Telephone

  • Use headset when receiving or making out going calls in accordance with the Practices health and safety guidelines.
  • Answer all calls promptly using the practice script.
  • Deal with queries as per the practices protocols.

  Other Tasks

  • Check surgeries at the end of the day as per practice protocols.
  • Ensure building security is maintained.
  • Take share of making team drinks
  • Any other tasks allocated by the Administration and Management Teams

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  It is practice policy not to to have employees registered at this practice. If you are successful and are a registered patient you will be asked to register at an alternative practice.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Attend and actively participate in Target

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • eLearning which will include, Safeguarding Adults/Children, Information Governance, Fire Safety Awareness, Equality and Diversity, Health & Safety Awareness, Conflict Resolution, Manual Handling, Prevent training.

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Job description

  Job responsibilities

  JOB TITLE: Care Navigator

  DEPARTMENT: Reception

  Reports to: Workforce Administrator/Management Team

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job Responsibilities:

  Reception & Administration

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance with practice policies and protocols

  • Receiving patients consulting with members of Practice team, directing to self arrival where appropriate.
  • Promote services to patients ie NHS Aapp, online registration, Accurx.

  Appointments

  • Process appointment & visit requests for appointments from patients by telephone, online and in person using the KT Total Triage model.

  IT

  • Registrations of new patients
  • Process repeat prescription requests in accordance with Practice guidelines.

  Telephone

  • Use headset when receiving or making out going calls in accordance with the Practices health and safety guidelines.
  • Answer all calls promptly using the practice script.
  • Deal with queries as per the practices protocols.

  Other Tasks

  • Check surgeries at the end of the day as per practice protocols.
  • Ensure building security is maintained.
  • Take share of making team drinks
  • Any other tasks allocated by the Administration and Management Teams

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  It is practice policy not to to have employees registered at this practice. If you are successful and are a registered patient you will be asked to register at an alternative practice.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Attend and actively participate in Target

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • eLearning which will include, Safeguarding Adults/Children, Information Governance, Fire Safety Awareness, Equality and Diversity, Health & Safety Awareness, Conflict Resolution, Manual Handling, Prevent training.

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Person Specification

  Qualifications

  Essential

  • Good educational background

  Desirable

  • A-C grade or equivalent in English and Maths

  Experience

  Desirable

  • Experience of working in primary care
  • Experience of working with Systmone

  Work Ethic

  Essential

  • Able to work under pressure
  • Able to work in a Team
  • Willingness to learn

  Person Specification

  Qualifications

  Essential

  • Good educational background

  Desirable

  • A-C grade or equivalent in English and Maths

  Experience

  Desirable

  • Experience of working in primary care
  • Experience of working with Systmone

  Work Ethic

  Essential

  • Able to work under pressure
  • Able to work in a Team
  • Willingness to learn

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Kingthorne Group Practice

  Address

  Thorne Road

  Doncaster

  South Yorkshire

  DN1 2EU

  
  

  Employer's website

  https://www.kingthornepractice.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Kingthorne Group Practice

  Address

  Thorne Road

  Doncaster

  South Yorkshire

  DN1 2EU

  
  

  Employer's website

  https://www.kingthornepractice.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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