• Job Description

  Req#: A0612-25-0003?language=en&page=890&sort=publicationDateDesc

  Job summary

  Two positions are available; One is permanent and the other is 12 month maternity cover however this is likely to be made permanent due to a upcoming retirement

  We are looking for someone with excellent communication skills, a compassionate and friendly nature, and an aptitude for great customer service. We provide supportive training and mentoring and look to develop our team to their full potential.

  Main duties of the job

  You will have the ability to work in a demanding environment and be committed to offering the best possible care to patients and excellent support to our clinical team. Experience of working within Primary Care is essential and knowledge of Systmone desired however not essential.

  About us

  We are a 6-partner training General Practice based in Guisborough, Cleveland looking to recruit an enthusiastic experienced receptionist/administrator to join our existing team to make a difference to the care of our patients

  We have a list size of nearly 11,500 and we continue to grow. We are fortunate to work with a lovely team who create a supportive environment to work in.

  As a training practice we have a strong focus on education and encourage and support personal development. A competitive salary will be offered to reflect the successful candidates experience and qualifications.

  Details

  Date posted

  21 May 2025

  Pay scheme

  Other

  Salary

  £23,829 to £26,423 a year pro rata depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0612-25-0003

  Job locations

  Rectory Lane

  Guisborough

  Cleveland

  TS14 7DJ

  
  

  Job description

  Job responsibilities

  Support administrative staff, providing cover during staff absences

  Issue repeat prescriptions in line with protocol

  Scanning of patient related documentation and attaching scanned documents to patients healthcare records

  Complete opening and closing procedures in accordance with the duty rota

  As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

  Provide administrative support within clinics (Influenza or Child Immunisations)

  Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.

  Maintaining and monitoring the practice appointment system

  1. Process personal, telephone and e-requests for appointments
  2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  3. Signpost patients to the correct service
  4. Initiating contact with and responding to, requests from patients, team members and external agencies
  5. Read code data on Systmone as per the practice workflow
  6. Photocopy documentation as required
  7. Provide administrative support for the GPs and Nurses

  Job description

  Job responsibilities

  Support administrative staff, providing cover during staff absences

  Issue repeat prescriptions in line with protocol

  Scanning of patient related documentation and attaching scanned documents to patients healthcare records

  Complete opening and closing procedures in accordance with the duty rota

  As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

  Provide administrative support within clinics (Influenza or Child Immunisations)

  Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.

  Maintaining and monitoring the practice appointment system

  1. Process personal, telephone and e-requests for appointments
  2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  3. Signpost patients to the correct service
  4. Initiating contact with and responding to, requests from patients, team members and external agencies
  5. Read code data on Systmone as per the practice workflow
  6. Photocopy documentation as required
  7. Provide administrative support for the GPs and Nurses

  Person Specification

  Qualifications

  Essential

  • Experience of working within a GP practice
  • Experience of Repeat Prescribing
  • Experience of workflow and clinical coding
  • GCSE grade A to C equivalent in Maths and English

  Desirable

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • NVQ in Health and social care, Business Admin or customer service

  Person Specification

  Qualifications

  Essential

  • Experience of working within a GP practice
  • Experience of Repeat Prescribing
  • Experience of workflow and clinical coding
  • GCSE grade A to C equivalent in Maths and English

  Desirable

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • NVQ in Health and social care, Business Admin or customer service

  Employer details

  Employer name

  The Garth Surgery

  Address

  Rectory Lane

  Guisborough

  Cleveland

  TS14 7DJ

  
  

  Employer's website

  https://www.thegarthsurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Garth Surgery

  Address

  Rectory Lane

  Guisborough

  Cleveland

  TS14 7DJ

  
  

  Employer's website

  https://www.thegarthsurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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