Job description

Job responsibilities

Job Title: Care Navigator

Location: Kiveton Park

Overview of Role:

As a care navigator, you will be responsible for receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main Areas of Responsibility:

• Ensure an effective and efficient reception service is provided to patients and visitors.
• Care navigate patients to the correct clinician when arranging appointments.
• Deal with general enquiries, explain procedures, and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Manage telephone calls, divert calls, and take messages with accuracy and prompt delivery.
• Assist patients with the NHS app.
• Enter requests for home visits into EMIS Web, ensuring careful recording of all relevant details.
• Action repeat prescription requests.
• Fill specialised clinics (asthma, COPD, cervical screening, diabetes, CVD).
• Advise patients of relevant charges for private services, accept payment, and issue receipts.
• Update patient information on the computer, including changes of address and telephone numbers.
• Retrieve and re-file records, ensuring strict alphabetical order.
• Ensure correspondence, reports, and results are scanned and dated promptly in the correct records.
• Register new patients onto the computer system promptly and accurately.
• Undertake additional duties as requested by the Partners or Practice Manager.
• Inform waiting patients if doctors are overrunning.
• Attend in-house training events and the Rotherham-wide meeting annually.
• Process insurance/claim forms and inform patients of processing time and charges.
• Cover for colleagues on annual/sick leave.
• Stay updated with CQC, Safeguarding, and confidentiality requirements.
• Complete annual IT training.
• Manage GP2GP and GP Links.
• Remove deceased patients from the practice list and send notes to the health authority.

Confidentiality:

• Maintain strict confidentiality regarding patient information and practice business.
• Only divulge information to authorised persons in accordance with practice policies.

Health & Safety:

• Promote and maintain health, safety, and security as defined in practice policies.
• Use personal security systems and identify risks in work activities.
• Participate in infection control training and report potential risks.

Equality and Diversity:

• Support the equality, diversity, and rights of patients, carers, and colleagues.
• Respect privacy, dignity, needs, and beliefs of all individuals.

Personal/Professional Development:

• Participate in training programmes and annual performance reviews.
• Take responsibility for personal development and demonstrate skills to others.

Quality:

• Maintain quality within the practice and alert team members to issues of quality and risk.
• Assess own performance and contribute to team effectiveness.

Communication:

• Communicate effectively with team members, patients, and carers.
• Recognise and respond to the need for alternative communication methods.

Job responsibilities

Job Title: Care Navigator

Location: Kiveton Park

Overview of Role:

As a care navigator, you will be responsible for receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main Areas of Responsibility:

• Ensure an effective and efficient reception service is provided to patients and visitors.
• Care navigate patients to the correct clinician when arranging appointments.
• Deal with general enquiries, explain procedures, and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Manage telephone calls, divert calls, and take messages with accuracy and prompt delivery.
• Assist patients with the NHS app.
• Enter requests for home visits into EMIS Web, ensuring careful recording of all relevant details.
• Action repeat prescription requests.
• Fill specialised clinics (asthma, COPD, cervical screening, diabetes, CVD).
• Advise patients of relevant charges for private services, accept payment, and issue receipts.
• Update patient information on the computer, including changes of address and telephone numbers.
• Retrieve and re-file records, ensuring strict alphabetical order.
• Ensure correspondence, reports, and results are scanned and dated promptly in the correct records.
• Register new patients onto the computer system promptly and accurately.
• Undertake additional duties as requested by the Partners or Practice Manager.
• Inform waiting patients if doctors are overrunning.
• Attend in-house training events and the Rotherham-wide meeting annually.
• Process insurance/claim forms and inform patients of processing time and charges.
• Cover for colleagues on annual/sick leave.
• Stay updated with CQC, Safeguarding, and confidentiality requirements.
• Complete annual IT training.
• Manage GP2GP and GP Links.
• Remove deceased patients from the practice list and send notes to the health authority.

Confidentiality:

• Maintain strict confidentiality regarding patient information and practice business.
• Only divulge information to authorised persons in accordance with practice policies.

Health & Safety:

• Promote and maintain health, safety, and security as defined in practice policies.
• Use personal security systems and identify risks in work activities.
• Participate in infection control training and report potential risks.

Equality and Diversity:

• Support the equality, diversity, and rights of patients, carers, and colleagues.
• Respect privacy, dignity, needs, and beliefs of all individuals.

Personal/Professional Development:

• Participate in training programmes and annual performance reviews.
• Take responsibility for personal development and demonstrate skills to others.

Quality:

• Maintain quality within the practice and alert team members to issues of quality and risk.
• Assess own performance and contribute to team effectiveness.

Communication:

• Communicate effectively with team members, patients, and carers.
• Recognise and respond to the need for alternative communication methods.

Person Specification

Qualifications

Essential

• GCSE level or equivalent in Mathematics & English
• Experience of working with the general public
• Excellent communication skills
• Strong IT skills
• Clear polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving
• Ability to follow policy and procedure
• Flexible
• DBS checked
• Polite and confident
• Flexible and cooperative
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Desirable

• Experience of administration duties
• Experience of working in a healthcare setting
• Clinical IT system user skills

Qualifications

Essential

• GCSE level or equivalent in Mathematics & English
• Experience of working with the general public
• Excellent communication skills
• Strong IT skills
• Clear polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving
• Ability to follow policy and procedure
• Flexible
• DBS checked
• Polite and confident
• Flexible and cooperative
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Desirable

• Experience of administration duties
• Experience of working in a healthcare setting
• Clinical IT system user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kiveton Park Medical Practice

Address

Chapel Way

Kiveton Park

Sheffield

South Yorkshire

S26 6QU

Employer's website

https://www.kivetonparkmedicalpractice.co.uk/ (Opens in a new tab)