• Job Description

  Req#: A5049-25-0004?language=en&page=100&sort=publicationDateDesc

  Job summary

  Newhall Surgery is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous primary care or customer based service experience is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature.

  Part time hours are offered, however, the successful candidate would need to be available to work the afternoon shifts as necessary with daily working hours between 8.00am and 6.30pm. The hours required are between 25 and 30 hours per week, the working pattern to be agreed with the successful candidate.

  Closing date: 22 June 2025.

  Main duties of the job

  The post holder will work within our busy Care Navigation Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.

  The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature.

  The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.

  Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.

  About us

  Newhall Surgery has a list size of approximately 11,200 patients. We have an active Patient Participation Group and endeavour to liaise well within the local community. We are active on Facebook and have good reviews within NHS Choices.

  Our clinical staff consists of three GP Partners, four GP's, two registrars, GP Trainees, Advanced Clinical Practitioner, Advanced Clinical Practitioner / Nurse Manager, Nursing Team, Clinical Pharmacists, a Care Coordinator and a Health & Wellbeing Coach.

  We also have committed and professional management, administrative, secretarial and care navigation teams.

  We are a friendly Practice who believe that communication, team working, well-being and learning are vital to the success of our organisation.

  We also have two 'get togethers' per year to help support our internal communication processes and the feeling of 'family' within the organisation.

  The Partners are very supportive of staff and place a high value on their learning and development.

  Details

  Date posted

  03 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5049-25-0004

  Job locations

  Newhall Surgery

  High Street

  Newhall

  Swadlincote

  Derbyshire

  DE11 0HU

  
  

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification for full details of the Care Navigator role.

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification for full details of the Care Navigator role.

  Person Specification

  Experience

  Essential

  • - Working with the general public in a customer service role

  Desirable

  • - Understanding of medical terminology
  • - Working in a NHS / primary care environment

  Qualifications

  Essential

  • - Good standard of education with literacy and numeracy skills.

  Skills

  Essential

  • - Excellent communication skills
  • - Good IT skills
  • - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment

  Desirable

  • - SystmOne / EMIS / Vision user skills

  Personal Qualities

  Essential

  • - Polite and confident
  • - Flexible and cooperative
  • - Excellent interpersonal skills
  • - Motivated and proactive
  • - Ability to use initiative and judgement
  • - High levels of integrity and loyalty
  • - Sensitive and empathetic in distressing situations
  • - Ability to work under pressure
  • - Flexibility to work outside of core office hours
  • - Disclosure Barring Service (DBS) check

  Person Specification

  Experience

  Essential

  • - Working with the general public in a customer service role

  Desirable

  • - Understanding of medical terminology
  • - Working in a NHS / primary care environment

  Qualifications

  Essential

  • - Good standard of education with literacy and numeracy skills.

  Skills

  Essential

  • - Excellent communication skills
  • - Good IT skills
  • - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment

  Desirable

  • - SystmOne / EMIS / Vision user skills

  Personal Qualities

  Essential

  • - Polite and confident
  • - Flexible and cooperative
  • - Excellent interpersonal skills
  • - Motivated and proactive
  • - Ability to use initiative and judgement
  • - High levels of integrity and loyalty
  • - Sensitive and empathetic in distressing situations
  • - Ability to work under pressure
  • - Flexibility to work outside of core office hours
  • - Disclosure Barring Service (DBS) check

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Newhall Surgery

  Address

  Newhall Surgery

  High Street

  Newhall

  Swadlincote

  Derbyshire

  DE11 0HU

  
  

  Employer's website

  https://newhallsurgery.com/ (Opens in a new tab)

  Employer details

  Employer name

  Newhall Surgery

  Address

  Newhall Surgery

  High Street

  Newhall

  Swadlincote

  Derbyshire

  DE11 0HU

  
  

  Employer's website

  https://newhallsurgery.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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