• Job Description

  Req#: A3630-25-0011?language=en&page=562&sort=publicationDateDesc

  Job summary

  The Reception Team Leader at Jorvik Gillygate Practice plays a crucial role in ensuring the smooth and efficient operation of the reception area. The ideal candidate will have excellent IT skills, oversee the reception team, managing patient interactions, and maintaining a welcoming and professional environment for all visitors.

  The Reception Team Leader is responsible for ensuring that all administrative tasks are completed accurately and in a timely manner, contributing to the overall effectiveness of the practice.

  Main duties of the job

  • Lead and manage the reception team, providing guidance, support, and training as needed.
  • Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software (e.g., SystmOne, scheduling systems).
  • Oversee the scheduling and management of patient appointments, ensuring optimal use of practice resources.
  • Ensure that all patient inquiries, whether in person, over the phone, or via email, are handled promptly and professionally.
  • Maintain accurate patient records and ensure compliance with data protection regulations.
  • Monitor and manage the reception area to ensure it is tidy, welcoming, and equipped with necessary materials.
  • Collaborate with healthcare professionals and administrative staff to ensure seamless practice operations.
  • Handle any escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies

  About us

  Jorvik Gillygate Practice are a forward thinking, innovative and driven organisation who recognise that the quality of care we provide is only as good as the quality of the people that work at our practice.

  We are committed to providing each other with an open friendly and supportive environment where all staff are comfortable sharing ideas and who can expect to be provided with all the tools and support, they need to enjoy working and succeeding at Jorvik Gillygate.

  Details

  Date posted

  15 August 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3630-25-0011

  Job locations

  Woolpack House

  The Stonebow

  York

  North Yorkshire

  YO1 7NP

  
  

  East Parade Medical Practice

  89 East Parade

  York

  YO317YD

  
  

  South Bank Medical Centre

  175 Bishopthorpe Road

  York

  YO231PD

  
  

  Job description

  Job responsibilities

  • Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement.
  • Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times.
  • Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy.
  • Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management.
  • Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed.
  • Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly.
  • Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies.
  • Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication.

  Job description

  Job responsibilities

  • Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement.
  • Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times.
  • Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy.
  • Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management.
  • Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed.
  • Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly.
  • Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies.
  • Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication.

  Person Specification

  Qualifications

  Essential

  • GSCE grade A to C in English and Maths

  Experience

  Essential

  • Previous experience in a reception or administrative management role, preferably in a healthcare setting.
  • Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software e.g. SystmOne, scheduling systems.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using computer systems and office software.
  • Strong organisational skills and attention to detail.
  • Ability to handle sensitive information with confidentiality and professionalism.

  Person Specification

  Qualifications

  Essential

  • GSCE grade A to C in English and Maths

  Experience

  Essential

  • Previous experience in a reception or administrative management role, preferably in a healthcare setting.
  • Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software e.g. SystmOne, scheduling systems.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using computer systems and office software.
  • Strong organisational skills and attention to detail.
  • Ability to handle sensitive information with confidentiality and professionalism.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Jorvik Gillygate

  Address

  Woolpack House

  The Stonebow

  York

  North Yorkshire

  YO1 7NP

  
  

  Employer's website

  https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Jorvik Gillygate

  Address

  Woolpack House

  The Stonebow

  York

  North Yorkshire

  YO1 7NP

  
  

  Employer's website

  https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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