• Job Description

  Req#: A2440-25-0001?language=en&page=714&sort=publicationDateDesc

  Job summary

  Care Navigator - 2 x part time / 1 full time available

  Responsible to Reception Manager / Operations Manager

  Our Care Navigators provide the first point of contact for our patients and act as a focal point of communication between patients, doctors and other medical staff.

  Care Navigators are key members of The Quarter Jack Surgery team. They are trained to work with all the resources available to them which may include signposting patients to another service, offering self help advice or booking with an appropriate clinician in the practices multi-disciplinary team. This work is often referred to as care navigation.

  The following are the core responsibilities of a Care Navigator. There may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

  KNOWLEDGE, SKILLS EXPERIENCE REQUIRED

  Good team working skills

  Able to provide a professional and warm welcome to our patients

  Ability to maintain confidentiality

  Good telephone manner and inter-personal skills

  Good standard of general education

  Ability to work with a methodical and careful approach

  Flexibility to adjust work patterns to meet additional workload as it arises

  Ability to remain calm and well-organised under pressure

  IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.

  Able to multi-task and prioritise

  Empathy

  Honesty

  Punctuality

  Main duties of the job

  See attachment

  KNOWLEDGE, SKILLS EXPERIENCE REQUIRED

  Good team working skills

  Able to provide a professional and warm welcome to our patients

  Ability to maintain confidentiality

  Good telephone manner and inter-personal skills

  Good standard of general education

  Ability to work with a methodical and careful approach

  Flexibility to adjust work patterns to meet additional workload as it arises

  Ability to remain calm and well-organised under pressure

  IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.

  Able to multi-task and prioritise

  Empathy

  Honesty

  About us

  See attachment

  KNOWLEDGE, SKILLS EXPERIENCE REQUIRED

  Good team working skills

  Able to provide a professional and warm welcome to our patients

  Ability to maintain confidentiality

  Good telephone manner and inter-personal skills

  Good standard of general education

  Ability to work with a methodical and careful approach

  Flexibility to adjust work patterns to meet additional workload as it arises

  Ability to remain calm and well-organised under pressure

  IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.

  Able to multi-task and prioritise

  Empathy

  Honesty

  Details

  Date posted

  14 May 2025

  Pay scheme

  Other

  Salary

  £23,807 a year pro rata

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A2440-25-0001

  Job locations

  Rodways Corner

  Wimborne

  Dorset

  BH21 1AP

  
  

  Job description

  Job responsibilities

  See attachment

  KNOWLEDGE, SKILLS EXPERIENCE REQUIRED

  Good team working skills

  Able to provide a professional and warm welcome to our patients

  Ability to maintain confidentiality

  Good telephone manner and inter-personal skills

  Good standard of general education

  Ability to work with a methodical and careful approach

  Flexibility to adjust work patterns to meet additional workload as it arises

  Ability to remain calm and well-organised under pressure

  IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.

  Able to multi-task and prioritise

  Empathy

  Honesty

  Job description

  Job responsibilities

  See attachment

  KNOWLEDGE, SKILLS EXPERIENCE REQUIRED

  Good team working skills

  Able to provide a professional and warm welcome to our patients

  Ability to maintain confidentiality

  Good telephone manner and inter-personal skills

  Good standard of general education

  Ability to work with a methodical and careful approach

  Flexibility to adjust work patterns to meet additional workload as it arises

  Ability to remain calm and well-organised under pressure

  IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.

  Able to multi-task and prioritise

  Empathy

  Honesty

  Person Specification

  Experience

  Essential

  • Healthcare

  Knowledge and skills and attributes

  Essential

  • NHS experience

  Desirable

  • Reception experience
  • Call-handling experience

  Person Specification

  Experience

  Essential

  • Healthcare

  Knowledge and skills and attributes

  Essential

  • NHS experience

  Desirable

  • Reception experience
  • Call-handling experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Quarter Jack Surgery

  Address

  Rodways Corner

  Wimborne

  Dorset

  BH21 1AP

  
  

  Employer's website

  https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Quarter Jack Surgery

  Address

  Rodways Corner

  Wimborne

  Dorset

  BH21 1AP

  
  

  Employer's website

  https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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