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Job Description
- Req#: A3966-25-0001?language=en&page=1149&sort=publicationDateDesc
- GCSE grate A to C in English and Maths.
- Excellent computer skills.
- Excellent communication skills.
- Customer service experience.
- Experience of administration duties.
- Previous experience working in General Practice.
- Experience of dealing with patients.
- Experience of working with a clinical system such as EMIS or SystemOne.
- GCSE grate A to C in English and Maths.
- Excellent computer skills.
- Excellent communication skills.
- Customer service experience.
- Experience of administration duties.
- Previous experience working in General Practice.
- Experience of dealing with patients.
- Experience of working with a clinical system such as EMIS or SystemOne.
Job summary
An exciting opportunity has arisen to work within our experienced administration team.
We are looking for someone who is highly motivated, enthusiastic and adaptable and who also has a passion for helping and supporting patients.
We are looking for someone who is able to work independently, can be flexible with their working pattern and has excellent communication skills.
So, why would you want to work for us?.....
You can enjoy the benefits of:
A paid 30 minute lunch break.
Company wellbeing events.
Employee Assistance Programme which provides around the clock support and wellbeing solutions to employees and their immediate family.
NHS Blue light Discount.
The opportunity to join the NHS pension scheme.
The practice has a commitment to training and development of its team.
Also, here is what some of our employees say about working for us!
"Every day brings a new challenge. I am continually learning."
"The satisfaction of knowing you've helped someone."
"I love working at Radford Medical Practice, the staff are really nice to work with, everyone works as a team and you can always ask for help if you need it from a member of the admin team or clinical team, everyone is always happy to help."
"Radford Medical Practice has a diverse staff ratio."
To apply, please email your CV to lesley.bethell@nhs.net. If you have any questions please contact the management team on 0115 6973018.
We look forward to meeting you!
Main duties of the job
This role involves daily face-to-face and telephone contact with patients, carers and visitors, working within our friendly Care Navigator/ Administrations team.
Our key aim is to enable patients to interact with the Right Person for the Right Reason at the Right Time.
The hours will be up to 37 hours per week over 4 or 5 days and will include 8am starts and 6.30pm finishes on a rota basis.
About us
We are a long standing , busy surgery based across two sites. We currently have around 23000 patients. We have a large student population based at the Nottingham Trent University and a smaller diverse population at our Radford site.
For more information about the practice, please have a look at our website www.radfordmedicalpractice.co.uk
Details
Date posted
24 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3966-25-0001
Job locations
Radford Health Centre
Ilkeston Road
Nottingham
NG7 3GW
Student Health Centre
Nottingham Trent University
Nottingham
NG1 4FW
Job descriptionJob description
Job responsibilities
You will be required to respond to all queries and requests for assistance from patients and visitors efficiently and courteously.
To ensure that telephones are answered promptly and politely at all times.
To assist patients in using the practice online consultation system.
To receive, assist and direct patients in accessing the most appropriate service or healthcare professional. This may be via the online consultation system, face to face or via telephone.
To prioritise calls/patient requests according to urgency.
To deal with any prescription requests promptly, ensuring at all times that patient details are correct.
Job responsibilities
You will be required to respond to all queries and requests for assistance from patients and visitors efficiently and courteously.
To ensure that telephones are answered promptly and politely at all times.
To assist patients in using the practice online consultation system.
To receive, assist and direct patients in accessing the most appropriate service or healthcare professional. This may be via the online consultation system, face to face or via telephone.
To prioritise calls/patient requests according to urgency.
To deal with any prescription requests promptly, ensuring at all times that patient details are correct.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Radford Medical Practice
Address
Radford Health Centre
Ilkeston Road
Nottingham
NG7 3GW
Employer's website
https://www.radfordmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Radford Medical Practice
Address
Radford Health Centre
Ilkeston Road
Nottingham
NG7 3GW
Employer's website
https://www.radfordmedicalpractice.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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