• Job Description

  Req#: 4885472004

  Why Charlie Health?

  Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.

  Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.

  Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.

  About the Role

  The north star of the Care Strategy team is the patient experience – everything that we do is to ensure that the young people that we serve get access to the best possible care. The Care Strategy Analyst will play an integral role in helping Charlie Health enhance its clinical delivery model, with the end goal of optimizing the patient and clinician experience. This individual will be responsible for analyzing and digesting clinical data and devising strategies using this data to optimize our care in the context of Charlie Health’s long-term goals. This individual will work closely with Care Strategy teammates, as well as Care Delivery, Clinical, and Product/Data team leaders, to help our teams prioritize process improvements in order to position Charlie Health to provide the best care for our patients

  Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

  Responsibilities

  • Condense clinical data into digestible overviews and insights for the rest of the Clinical team
  • Monitor clinical data and devise data-driven strategies to optimize our care in the context of Charlie Health’s goals
  • Create and implement operational process improvements to drive increased efficiency, satisfaction, and outcomes for both our clients and care team
  • Analyze clinical capacity and utilization to ensure that our hiring efforts are focused on the correct regions and providers
  • Identify and operationalize new technologies that enhance the clinical delivery process
  • Summarize qualitative and quantitative data from our therapists and patients to drive operational recommendations

  Qualifications

  • 1-3 years of experience
  • Microsoft Office proficiency
  • Work authorized in the United States and native or bilingual English proficiency
  • Experience in translating non-technical stakeholder needs into technical and operational solutions
  • Highly proficient in Microsoft Excel with the ability to apply these skills to solve a variety of problems, including forecasting hiring needs and conducting ad hoc analyses to support decision-making
  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
  • Experience designing and implementing new processes and procedures across various teams
  • Ability to energize, communicate, and build rapport at all levels within an organization
  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
  • Experience advising, presenting to, and persuading senior corporate personnel
  • Preferred Experience: Strong understanding of data analytics and experience with Tableau and SQL

  Perks

  Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, life and disability insurance and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Charlie Health. We’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

  First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a monthly wellness stipend for the mindfulness, talk therapy, nutrition, or fitness app or program of your choice (Headspace, TalkSpace, Noom, gym membership, Peloton, etc.). Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

  We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month.

  Additional Information

  The expected base pay for this role will be between $70,000 and $110,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

  So—what do you think?

  If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

  Please do not call our public clinical admissions line in regards to this or any other job posting.

  Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
  
  Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
  

  At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

  Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
  
  
  

• About the company

  Charlie Health's virtual Intensive Outpatient Program is focused on helping teens, young adults, and their families in healing.

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