• Job Description

  Req#: CAREE012654

  Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

  WHY WORK FOR GOODWILL?

  Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

  At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

  Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

  Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

  Job Description

  The NCWorks Career Navigator II/Case Manager – Disaster Recovery is responsible for managing a caseload of participants served under the National Dislocated Worker Grant (NDWG). This position supports individuals and employers impacted by Hurricane Helene and related recovery efforts by delivering comprehensive case management services, including eligibility determination, enrollment, referrals, career planning, and follow-up. The Case Manager ensures accurate, timely, and compliant documentation.

  This is a grant-funded opportunity with a projected end date of June 30th, 2026.

  Key Job Responsibilities

  • Enroll eligible participants and coordinate appropriate work experience sites related to Hurricane Helene disaster recovery.
  • Maintain accurate and complete participant files in compliance with grant documentation requirements.
  • Track participant progress, maintain regular contact, and document all interactions and case notes in a timely and accurate manner.
  • Collect and manage required documentation, including training plans, worksite agreements, evaluations, and timesheets.
  • Provide information and referrals to community agencies to help participants address barriers to employment.
  • Identify participant strengths and challenges to support individualized employment and training goals.
  • Conduct outreach both virtually and in person to engage participants and partners.
  • Enter and manage data in the designated tracking system.
  • Perform other duties as assigned by the Program Manager.

  Education

  Associate's degree, or minimum of 1-2 years' experience in lieu of degree required.

  Essential Skills & Abilities

  • 1-2 years of experience in similar role.
  • Excellent customer service skills.
  • Intermediate computer skills required.
  • Ability to multi-task.
  • Excellent communication skills—both written and verbal.
  • Excellent critical thinking and time management skills.
  • Must understand other organization’s policies.
  • Must be an active listener and have excellent soft skills.
  • Excellent organizational skills and understanding of deadlines.
  • Understanding of HIPPA and the importance of confidentiality.
  • Must be able to travel over 75%, as needed within Watauga and Ashe counties, with occasional travel to other counties.
  • Must have valid driver's license and personal vehicle. Mileage is reimbursed.

  BENEFITS

  Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

  • Paid Time Off (PTO)
  • Money Purchase Pension Plan
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Free Telehealth
  • Employee Referral Program
  • Quarterly Incentive Programs (for all retail positions)
  • Corporate Discount Programs

  In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

  • Medical Insurance
  • Prescription Coverage
  • Dental and Vision Coverage
  • Flex Spending Accounts (Medical and Dependent Care)
  • Short & Long-Term Disability
  • Life Insurance
  • Tuition Reimbursement

  EOE. E-Verify Employer.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Goodwill is many things. We are a donor-driven agency. We are a retailer. We are a contract services operation and a major recycler of textiles. But most importantly, we are a leader in workforce development services. Through classes, training, and wor...

Notice