• Job Description

  Req#: JR00087077

  University Overview

  The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

  Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

  The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

  Posted Job Title

  Case Manager and Associate Director, Office of Student Success, Penn GSE

  Job Profile Title

  Associate Director C, Student Services

  Job Description Summary

  The Penn Graduate School of Education is committed to cultivating a workplace that values equity, diversity, inclusion, and collaboration. We seek talented individuals who will help lead our efforts to create a more inclusive workplace in a community with a substantive institutional commitment to equity and justice. Diversity is prized at Penn as a central component of our mission and helps create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship.
  
  A key part of this position is to serve as a core member of the Penn GSE Student Success team that coordinates services and programs for students in academic or personal difficulty including, provide support and referrals and assist with communications; directly and proactively support students experiencing challenges that can impact academics via crisis response, case management, and referrals; provide specialized academic advising, guidance on time away from and returns to school, and support regarding academic standing; and provide advice, clarification, and interpretation of the rules, regulations and procedures of GSE and other University divisions to students, parents, faculty members, and to external constituencies.

  Job Description

  • Serve as case manager for up 50-100 students each semester. Meet with each student to address academic challenges and personal difficulties. Build relationships and maintain contact over the course of the student’s time at Penn GSE. Provide resources and referrals. Liaise with partner offices and course instructors to obtain a holistic understanding of each student. Provide advice, clarification and interpretation of the rules, regulations and procedures of GSE and other Penn divisions to students, to parents, to faculty, and external constituencies. Provide guidance and feedback on difficult cases.

  • Provide outreach, support and data management for vulnerable students as a member of the Student Services team. Take the lead in support of documenting key interactions and establishing and maintaining appropriate records and data. Handle sensitive student information and provide notification of student concerns to faculty when appropriate.

  • Provide guidance and training to staff and faculty and handle inquiries on how to handle sensitive student issues. Participate in the orientations and other program meetings when appropriate.

  • Manage leave and return process for GSE. Offer guidance and support to students taking time away from Penn and aid in the readjustment of students returning from time away/LOAs. Provide clarity on the GSE rules and regulations that govern leaves and returns process. Manage and analyze data collection and documentation of leaves and returns in the University’s record system. Provide communication to students, families, and faculty around leaves and returns. Develop recommendations based for GSE systems based on the data.

  • Collaborate with the Student Success team on School-wide events and initiatives, such as graduation, orientation.

  • Perform additional duties as assigned.

  Qualifications

  ESSENTIAL:

  • A Bachelor’s degree and 3-5 years of experience, or equivalent combination of education and experience.

  • Experience directly supporting students experiencing academic and person challenging, as well as handling sensitive information.

  • Excellent interpersonal and organizational kills

  • Understanding of and appreciation of graduate schools

  • Ability to work independently and meet deadlines

  • Ability to work cooperatively as a member of a team and collaborate on initiatives

  • Ability to navigate highly sensitive matters

  PREFERRED:

  • A Master’s degree preferred.

  • Knowledge of Penn crisis system.

  *All applicants must submit a cover letter.

  Penn GSE actively seeks and welcomes people of color, women, the LGBTQIA+ community, persons with disabilities, and people at intersections of these identities, to apply.

  Job Location - City, State

  Philadelphia, Pennsylvania

  Department / School

  Graduate School of Education

  Pay Range

  $51,824.00 - $78,000.00 Annual Rate

  Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

  Affirmative Action Statement
  Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

  Special Requirements
  Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

  University Benefits

  • Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

  • Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

  • Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

  • Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

  To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

• About the company

  The University of Pennsylvania is a private Ivy League research university in Philadelphia, Pennsylvania.

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