• Job Description

  Req#: 44248

  About us
  
  The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
  
  We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
  
  As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
  
  Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

  Location: Auckland North and West Region – Multiple opportunities available

  • Salary: (B04) starting from $66,660.00 to $80,585.00
  • Competitive, based on experience
  • Annual pay progression every October
  • Job Type: Full-time, Permanent, 37.55 hours a week
  • Monday to Friday, 8:30am – 5:00pm

  We are seeking Case Managers to join our teams in Auckland North and West Region. The focus of this role is to help support people into employment, emergency housing, administer hardship grants and other assistance as required.

  We are looking for people who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths.
  

  We are a busy team, and it is essential that you are prepared to work hard, be a great team player and be passionate about helping vulnerable members of our community. If you are dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the role for you.

  Responsibilities:

  • Work independently and collaboratively with other team members to assess client needs and develop personalized support plans
  • Provide case management support, advice, and guidance to clients in a timely, professional, and empathetic manner
  • Manage a caseload of clients and maintain accurate records of client interactions and progress
  • Conduct interviews with clients, employers, and other stakeholders to identify barriers to employment and develop strategies to overcome them
  • Monitor client progress and make adjustments to support plans as necessary
  • Navigate various computer systems to record and manage client information
  • Maintain up-to-date knowledge of relevant legislation and policies

  Our Benefits:

  • Annual pay progression every October
  • $400 Vision-care annual allowance to help with subsidises the costs of eye tests and eyewear, including glasses and contact lenses
  • We support our people to engage in te reo Maori and tikanga Māori and will recognise an employee’s competence in te reo Maori by payment of an allowance (based on proficiency)
  • Staff discount on Southern Cross Health Insurance
  • A capability development framework to support your career aspirations with us
  • Generous family leave provisions

  If you are passionate about making a positive impact in the lives of vulnerable people and have the skills and experience required for this role, we encourage you to apply.

  Important Recruitment Information

  To ensure that we are able to start our successful candidates on the Monday 13th November 2023, we are working towards the following key dates.

  • Extended - Applications closes: Friday 29th September 2023 - we unfortunately cannot accept late applications.
  • Assessment and Interviews: Will be held Wednesday 11th and Thursday 12th October 2023
  • Confirmed Start Date: Monday 13th November 2023

  Service Centres Locations: Auckland North and West Region:

  
  - Warkworth
  - Orewa
  - Albany
  - Glenfield
  - Takapuna
  - Helensville
  - Glenmall
  - Waitakere
  - Westgate

  
  Please note that while we have multiple service centres, not all locations have current vacancies. Further details on available positions will be discussed during the interview process.

  Position Description
  https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager-mar23.docx

  Salary range: $66,660.00 - $80,585.00

  These are permanent full-time (37.55 hours per week) positions - although you will be paid for 40 hours

  How to apply

  To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

  Given the high volume of applications we anticipate receiving, we will be conducting ongoing shortlisting as applications come in. To give yourself the best chance of being considered, please take the time to update your CV.

  Note: The interview process will include several stages, such as shortlisting based on the application, video screening, onsite assessments, face-to-face interviews, reference checking, and vetting. We will inform candidates of each stage of the process and provide feedback where possible.

  All applications must be made online. If this is not possible or if you have any queries, please contact the Manager Client Services, Carol Wan on carol.wan001@msd.govt.nz

  Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

  Joining us

  
  Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

  
  If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

  MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

• About the company

  MSD is the largest public service department employing public servants in over 200 locations around New Zealand.

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