Position: Case Manager

Department: SSG Fox Suicide Prevention Program

Reports to: Program Manager

Pay Status: Full Time

Location: Nashua with travel throughout NH

The Job:

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Case Manager to help further our mission.

About Harbor Care:

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. Harbor Care has 300 employees, serves 5,000 patients/clients and has an annual budget of approximately 40 million dollars. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: medical, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Benefits:

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Federally Qualified Health Centers (FQHCs):

Since Harbor Care is under the FQHCs umbrella, some of our staff members have the opportunity to participate in the wonderful Student Loan Repayment Program called the National Health Services Corps (NHSC). This is one of the many great benefits of working at Harbor Care. For more information about this Program, please cut and paste the link below into your browser.

https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program.html

Our Mission:

Our mission is to provide vital services, including housing and healthcare to all in our communities needing assistance.

Our Vision:

Our vision is one where everyone gets to live safe, stable, and healthy lives, filled with purpose, respect, and dignity.

Job Summary:

The Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP) provides resources toward community-based suicide prevention efforts to meet the needs of Veterans and their families through outreach, suicide prevention services, and connection to VA and community resources. In alignment with VA’s National Strategy for Preventing Veteran Suicide (2018), this program assists in further implementing a public health approach that blends community-based prevention with evidence-based clinical strategies through community efforts. The grant program is part of the Commander John Scott Hannon Veterans Mental Health Care Improvement Act of 2019, signed into law on October 17, 2020.

The case manager is responsible for SSG Fox SPGP case management services delivery to veterans and their family who are at increased risk of suicide. This includes the provision of suicide prevention services and case management to eligible veterans and families as assigned.

Basic Qualifications:

• Bachelor's degree in human services, Psychology, Social Work or a related field.
• Minimum of 2 year working in case management, mental health, community outreach, and/or providing services to the homeless or veteran populations.
• Experience working with military veterans in various care settings.
• Must have a valid driver’s license and be able to be insured under company policy.
• Comfortable talking about and addressing the topic of suicide on a day-to-day basis.
• Knowledge and compassion regarding suicide prevention.
• Ability to communicate effectively with people from varied backgrounds, both orally and in writing.

Preferred Qualifications:

• Experience working with individuals and families who are at risk of suicide.
• Knowledge of VA benefits and services.
• Although this is not a clinical services role, a bachelor’s degree in a behavioral health or human services field is preferred.
• Military veteran, military spouse, or a Gold Star family member status is preferred.

Knowledge, Skills and Abilities:

• Previous case management experience required, especially related to suicide prevention. The case manager will have broad knowledge on the issues and challenges experienced by the Veteran community.
• Knowledge of available Veteran resources in New Hampshire is also required.

Responsibilities:

• Administer suicide risk screenings and intakes for veterans and their family members.
• Directly provide or coordinate the provision of integrated suicide prevention services, to include education, case management, emergency treatment services, peer support, benefit coordination/ enrollment, employment services, assistance with emergent needs relating to health care services, daily living services, personal financial planning and counseling, transportation services, temporary income support services, VA benefits, legal services, and child care to assist the eligible individual with issues that may contribute to the risk of suicide.

• Monitor the participants progress and maintain precise and accurate documentation of case management and suicide prevention services, including client files, case notes and other record keeping as required.

• Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion.

• Attend outreach events to educate the community on program services and identify program eligible veterans.
• Provide education and training to veterans and their families on recognizing suicide risk, ways to prevent suicide, and support systems.
• Coordinate with the Peer Support Specialist and other stakeholders as appropriate to meet veteran needs.
• Develop and build partnerships with organizations and agencies that serve veterans and their families to coordinate programming and prevention services throughout NH.
• Interact with the veterans across our many programs to assist with service coordination and advocacy.
• Participate in organizational meetings and committees.
• Be available after-hours to help troubleshoot issues associated with Veterans and their families.
• May be assigned other duties as needed.

Harbor Care’s Commitment:

Model and enforce the “Red Carpet Treatment” among staff and clients comprised of the following:

• Earn our clients' trust.
• Build long-term relationships.
• Give Clients the best possible experience to make them feel like they're coming to a place they belong.
• Provide the best quality of service.
• Treat every Client with dignity and respect with each encounter.
• You will prioritize communication from any Harbor Care employee seeking help for a client.

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.