• Job Description

  Req#: 8276

  Job ID: 8276

  
  Working Business Language : English.
  

  Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
  

  The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be $57,500 to start with the opportunity to move to $60,000 after the training period.

  About Us
  At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB
  

  The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

  
  We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
  

  Job Overview

  Working under general supervision, this role supports Wawanesa’s success by providing initial decisions and ongoing case management of Short-Term Disability and Long Term Disability claims for Group & Individual business.

  We are hiring for 3 Case Manager Trainees to support our growing business. This is an exciting opportunity to start a career in Case Management with on-the-job training provided.

  Job Responsibilities

  • Review, assess and render decisions through the development of proactive case management strategies to bring claims to successful resolutions.
  • Collaborate with members, reinsurers, medical practitioners and providers to obtain claims documentation.
  • Collaborate with clients to understand their business and identify possible accommodations.
  • Provide updates as to claims status and respond to inquiries.
  • Review complex and differing policy wordings to ensure decisions are made within the policy’s scope.
  • Communicate decisions verbally and in writing in an effective and empathetic manner.
  • Coordinate rehabilitation and other services to assist with sate, successful and sustainable return to work.
  • Maintain accurate records of all claim information
  • Perform other duties as assigned.

  Qualifications

  • Post-secondary degree in an Allied Health Professional field including Athletic Therapy, Physiotherapy, Kinesiology, Medical Assistant or Psychology is required or an equivalent combination of experience working in the medical field or completing NIDMAR courses
  • Minimum one (1) to three (3) years’ providing complex customer service over the phone and/or in person.
  • Bilingual (read/write/converse) in French is considered an asset.

  Skills & Attributes:

  • Excellent communication skills, both written and verbal
  • Excellent customer service orientation
  • Excellent computer skills and knowledge of the Microsoft Office suite is required.
  • Strong time management and organizational skills with the ability to establish priorities among competing deadlines while maintaining service standards.
  • Strong attention to detail with the ability to identify relevant information and potential impacts.
  • Strong problem solving and decision-making skills, with the ability to identify and review potential impacts through analysis of numerous source data and to select and implement best solutions
  • Ability to work onsite in the office during 8-12 week training period, starting mid September

  Additional Information:

  • Status: Full Time
  • Number of positions: 3
  • Number of hours per week: 37.5
  • Schedule: Monday to Friday, 8:00a.m. - 4:00p.m.
  • Location: Winnipeg. You must be available to work in office Monday to Friday for the duration of the 8-12 week training period starting mid September. After training is complete, we offer a flexible/hybrid work environment where you will work in the office 2 days or 15 hours per week.
  • Salary: Starting salary is $57,500 with an opportunity to increase to $60,000 after the training period is successfully completed.

  
  Wawanesa is proud to be one of Manitoba’s Top Employers , a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
  
  
  Diversity Equity, Inclusion & Belonging
  Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com .

  If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

  
  All Wawanesa job applicants are subject to Wawanesa's Privacy Policy .

• About the company

  Wawanesa Insurance—officially The Wawanesa Mutual Insurance Company, also known as Wawanesa Mutual or simply Wawanesa —is a Canadian mutual insurance firm, as well as among Canada's ten largest property and casualty insurers.

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