BakerRipley
Case Manager/Intake Eligibility Specialist
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Job Description
- Req#: SPECI005694
- Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
- Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
- Performs mathematical calculations to determine the parent's share of cost
- Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner
- Enters data into databases as directed including the Financial Aid Communication System (FACS)
- Maintains accurate customer files in specific order and completeness
- Takes immediate action to address and resolve customer and provider complaints Performs other duties as may be assigned
- Ability to write clear and accurate correspondence ability to calculate figures and amounts
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.
CORE DUTIES AND RESPONSIBILITIES:
SKILLS:
COMPUTER PROFICIENCY:
Intermediate experience Microsoft Office
Qualifications
Education
Required
High School
Experience
Required 1 year
A minimum of 2 years experience in MS Office and other database systems. Prefer a minimum of 1 year experience working in a fast-paced environment. Prefer a minimum of 1 year experience in customer service.
Behaviors
Required
Dedicated : Devoted to a task or purpose with loyalty or integrity
Team Player : Works well as a member of a group
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Self-Starter : Inspired to perform without outside help
Goal Completion : Inspired to perform well by the completion of tasks
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
BakerRipley is a non-profit corporation based in Houston.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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