Company Description

Eurofins Forensic Services (EFS) employs nearly 700 staff across 7 sites in the UK and is the market leader for the provision of forensic services to the Police forces of England and Wales, as well as other commercial organisations and public sector bodies. It is the largest private sector forensic service provider in Europe.

Job Description

Salary: Competitive

Location: Feltham, close to Heathrow airport

Contract: Permanent

Hours: 37.5 hours per week

Closing Date: 6th of September 2024

We are looking for a Casework Support Officer to assist with the administrative and data entry duties of the Toxicology reporting team and working closely with the accessioning team. You should interact well within the team, have excellent attention to detail, able to work in a fast paced, pressured environment and to manage and organise your own tasks, whilst providing support to others. In addition, you will be able to demonstrate an understanding of the needs of our customers (both internal and external), so enhancing the reputation of Eurofins Forensic Services. Main duties include:

• Data entry onto the case management information system (C-LIMS).
• Use of complex macro software.
• Operating general office equipment and technology including Microsoft Office and barcode tracking system.
• Scientific support for the reporting team including fact checking reports and compiling analytical data.
• Dealing with enquiries by telephone, email and face-to-face from other teams, customers and couriers.
• Posting and emailing witness statements and associated documents.
• Estimating and invoicing of cases.
• Indexing, pagination and archiving of contents of case files.
• Booking travel arrangements and scheduling meetings.
• Managing court warnings.
• Order, store and distribute consumables for the team.
• Working closely with the entire Toxicology team to achieve the above tasks including carrying out ad hoc tasks.

Qualifications

• Ability to communicate effectively at all levels with customers and colleagues both verbal and written.
• Excellent attention to detail and accuracy of work.
• Possess good skills in Microsoft Word, Excel and Outlook and be able to operate general office equipment.
• Previous experience in the use of LIMS system or a database system an advantage but not essential.
• Demonstrable experience in an administrative role, preferably in a scientific or professional environment.
• Demonstrate a high level of confidentiality and discretion in all aspects of the role as much of the work is of a highly sensitive nature.
• Enthusiastic and proactive approach in carrying out daily duties.
• Must be able to multi-task and prioritise.
• Must be able to work in a fast paced, pressured environment and to strict deadlines.
• Must display patience, determination, and integrity at all times.
• Must possess problem-solving skills.
• Respond effectively to unexpected additional workload and ability to adopt a flexible approach to the varied demands of the job and working hours.

Additional Information

In return for your hard work and loyal service, we will offer you a competitive salary, a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, holiday purchase & sell scheme. In addition, we also offer the following:

• Life Assurance (3 times Annual Salary)
• Free On-site Car Parking
• Company Pension Plan
• 25 days Annual Leave plus Bank Holidays
• Everyone who joins our team also gets access to Perk box, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle
• Employee Assistance Programme - 24/7 confidential
• HealthCare Cash Plan membership
• Enhanced company sick pay scheme
• Enhanced maternity, paternity and adoption pay
• Refer a friend scheme
• Subscription to wellbeing support

Applicants should note that security clearance will be required for this role. To gain security clearance you must have five years continuous residency in the UK. Criminal convictions may prevent you from gaining security clearance. This role will in addition require alcohol/drug screening. The organisation treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the organisations applicant privacy notice.

Find out more in our Eurofins career page: https://careers.eurofins.com