• Job Description

  Req#: 410590

  Coordinator I

  Full time; Nonexempt; 37.5 hours/week; overtime as required

  Lake Zurich, IL, US

  Department:

  Cashiering

  General Description:

  Provides administrative and customer/client support to assigned department or team. Reports to Supervisor/Manager.

  Responsibilities - Include, but are not limited to:

  • Set up, prepare and/or update assigned documents, files, databases according to departmental procedures.
  • Receive and respond to inquiries or requests for information from internal partners and external agencies or vendors.
  • Review documents, reports, presentations, files, and other written materials for accuracy and completion.
  • Prepare and maintain timelines and task assignments for assigned projects.
  • Answer calls/emails from clients or customers, researching and resolving issues as appropriate.
  • Update and maintain tasks and activities in required databases.
  • Ensure all documentation is completed or updated timely and accurately and is scanned, logged, filed, stored, or preserved in accordance with organizational guidelines.
  • Set-up loan on ACH Drafting
  • Handle changes/deletions that are requested by client.
  • Successfully complete annual regulatory compliance training.
  • Additional duties as assigned.

  Required Qualifications:

  • High school diploma or equivalent
  • 5+ years providing administrative support in a fast-paced environment
  • 3+ years’ experience in mortgage servicing, real estate, or applicable field
  • Strong PC skills, including Microsoft applications and loan servicing platforms
  • Good writing skills, to include spelling, grammar, sentence composition, and proofreading
  • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
  • Ability to handle confidential information with discretion and professionalism
  • Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects

  Physical Demands and Work Environment:

  • The employee is regularly required to communicate (give/receive information) through multiple methods of communication. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms. The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. The noise level is usually moderate and typical of an office environment. The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.
  • In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.

• About the company

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