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Job Description
- Req#: 488583
- Perform customer due diligence and assess the financial stress level for potential Cash Management customer prior to approval.
- Coordinate with lockbox provider to address and resolve customer issues and inquiries.
- Analyze customer transaction activities and recommend exposure limits for ACH Origination, Remote Deposit Capture, and Wire Transfer Online.
- Assist customers requiring additional training or troubleshooting issues on all products.
- Maintain Cash Management portfolios and conduct periodical assessments of each service.
- Analyze complex Cash Management product setups and troubleshoot any related problems.
- Prepare Cash Management package including setup forms, agreement and disclosures.
- Coordinate and facilitate testing with core providers for Mobile Banking and Online Banking.
- Research non-routine/complex Cash Management product-related problems and communicate findings/resolutions to managers and internal customers.
- Assist in maintaining departmental policy and procedure manuals.
- Complete and review various reports related to banking transactions and process daily operational reports.
- Bachelor’s degree in relevant discipline preferred
- Three to five years Cash Management experience.
- Knowledge of appropriate software systems. Proficiency with Microsoft Office suite.
- Excellent interpersonal, organizational, problem solving, analytical, communication, presentation and customer service skills.
- Knowledge of Cash Management products.
- Ability to understand internal bank policies and procedures and remain in compliance with bank regulations.
- Superior technical skills and expertise in software product implementation, training and functional financial software support.
- Effective communication with all levels of customers’ staff, including CFOs and CEOs.
- Ability to work with minimal supervision and apply creative and innovative solutions while focusing on profitability and customer needs.
- Ability to create and execute user acceptance test plans.
- Salary commensurate with experience.
- Alma Bank employees work in an open and collaborative environment.
- Alma Bank Offers its eligible employees a generous matching 401(k), excellent healthcare coverage (medical/dental/vision),
short and long term disability, life insurance and long term care options.
Alma Bank, headquartered in Long Island City, New York and having 12 branches located throughout Queens, NYC, New Jersey, Brooklyn and the Bronx, brings personal service back to personal banking. We have genuine banking professionals ready to serve our customers, and offer a full range of products and services. Alma delivers a private banking style experience to our business banking customers.
Come join our winning team!
Alma Bank is currently looking to hire an experienced Cash Management Specialist.
SUMMARY
The Cash Management Specialist at Alma Bank plays a pivotal role in overseeing the day-to-day Online Banking and Cash Management Administrative functions within the Electronic Banking department. This position involves managing various aspects of Cash Management Products Administration, including ACH Origination, Lockbox Administration/Process Control, Remote Deposit Capture, Funds Transfer, Account Analysis, Positive Pay, and Sweeps. The specialist ensures seamless operations and superior service delivery in these critical areas of electronic banking.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
Ability to work in a cross-departmental environment
Benefits:
Alma Bank is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
No Agencies Please
About the company
Alma Bank is a community bank that offers personal and business banking services. The bank was founded in 2007 and is based in Astoria, New York.
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