• Job Description

  Req#: 900968

  
  

  Job Summary: Under the direction of the Cash Management Team Leader, performs all required functions in accordance with regulatory compliance guidelines with Cash Management and special focus on Cash Management.

  ESSENTIAL DUTIES & RESPONSIBILITIES

  • Serve as a primary point of contact for treasury management clients, assisting with inquiries, technical support, and problem resolution.
  • Performs daily designated functions of Remote Deposit Capture (RDC), Positive Pay, Lockbox, Internal Sweeps, Business Online Banking, Business Online Wires and ACH Origination such as:Assist Cash Management Client Service Team Leader with updates to rules and regulations.
    • Effectively manage multiple work assignments, set priorities and meet established deadlines for daily work, monthly reports and expected timelines for onboarding services.
    • Customer onboardings and training for RDC, Positive Pay, Wires, ACH Origination. Sweeps, Draws, client visits if deemed necessary by the CMO.
    • Yearly audit for all services and assists with updating of procedures, policies, FDICIA guidelines and risk assessments
    • Perform check imaging review, reconcile general ledger account entries as applicable with the cash management systems, accepting and sending ACH batch files, balance all files and correct exceptions
    • Process daily business online wire requests by deadline
  • Maintain high level of knowledge of the Bank’s cash management products and services, and managing inherent risks with these services.
  • Provide support for Cash Management consultative sales functions in conjunction with Cash Management Officers and Account Officers, Lenders, and Branch Personnel and assist in ongoing relationship management activities
  • Assist Cash Management Sales Team and related departments deemed necessary in all areas of cash management and third-party processes such as:Assist the Cash Management Team Leader on special projects including the implementation of any products and services as well as establishing and maintaining procedures as it relates to cash management. Consistently seek opportunities to simplify documentation
    • ACH set ups with the Loan Department
    • password resets for all cash management services
    • RDC, ACH, Wires and Positive Pay and transfers
    • Business Online Banking Support
    • Assigning RSA Secure ID token activation.
  • Provide primary customer service function to resolve all workflow, payment transaction or other operational questions/issues posed by the customer via phone, email, internet banking or any other service related to commercial deposits or cash management products
  • Monitor and process service requests, ensuring timely resolution while adhering to internal policies and regulatory requirements.
  • Work with customers and 3rd party service providers to troubleshoot and resolve technical issues
  • Perform reporting related to Cash Management financial performance and product activity
  • Compile information necessary for research and tracking of cash management customers’ requests and issues through our Marquis System of CRM events.
  • Provide backup to all Electronic Banking and Deposit Operations personnel
  • Perform additional duties as requested, needed or assigned

  Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

  At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

  Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

• About the company

  Your Needham Bank experts are your dedicated resource for all your financial needs. Come experience the best in banking.

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